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SalaryThe Microsoft Azure Cloud Experiences Studio is seeking a motivated, creative, and customer-focused User Experience(UX) Researcher II. As a part of a multidisciplinary studio, you’ll directly influence and help create the next generation of cloud computing. The Cloud Experiences Studio partners across the Azure ecosystem, building the experience of using the fastest-growing, highest-impact technology in the world today. In this role you’ll join a global array of technological experts from a multitude of backgrounds, life experiences and disciplines. You’ll live and breathe the cloud, thinking through and answering the urgent needs of the world’s greatest organizations. And you’ll help imagine and create the foundation of the era of intelligent computing.
As a UX Researcher II, you will work as part of a multi-disciplinary team to drive human-centered strategy and insights for core parts of the customer journey. You will plan, conduct, and analyze research across a wide range of methodologies to fill in knowledge gaps, prioritize inclusion, identify risks, and inform product decisions. Your qualitative and quantitative insights will help drive customer obsession across all stages of the product development process to achieve product outcomes that delight customers and meet organizational goals.
This opportunity will allow you to be a part of a dedicated community of UX professionals who are passionate about improving the work and lives of our customers and will support you in your growth as a mixed-method UX researcher II. We are a hybrid team that values flexibility and supports employees working in the way they work best, including working from home partially or fully.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
As a UX Researcher II, you will work as part of a multi-disciplinary team to drive human-centered strategy and insights for core parts of the customer journey. You will plan, conduct, and analyze research across a wide range of methodologies to fill in knowledge gaps, prioritize inclusion, identify risks, and inform product decisions. Your qualitative and quantitative insights will help drive customer obsession across all stages of the product development process to achieve product outcomes that delight customers and meet organizational goals.
This opportunity will allow you to be a part of a dedicated community of UX professionals who are passionate about improving the work and lives of our customers and will support you in your growth as a mixed-method UX researcher II. We are a hybrid team that values flexibility and supports employees working in the way they work best, including working from home partially or fully.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- You will use sense-making and apply statistical analysis to distill data for a component or feature, then share accessible insights that improve design and engineering processes for that component or feature.
- You will use an assigned customer definition in order to inform product strategy. You’ll also explore new solutions and apply UX testing to uncover insights for continuous improvements.
- You will study a specific aspect of the funnel in order to gain insights into user behavior. Specifically, you’ll use analysis to understand churn and the reason for a component or feature area.
- You will participate as an ambassador for UX research. This will involve mentoring other disciplines, recruiting programs for research, and helping put on large-scale customer learning events.
- Other: Embody our Culture and Values
Qualifications
Required Qualifications:
- Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 2+ years User Experience Research experience
- OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
- OR equivalent experience.
Other Requirements:
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred / Additional Qualifications:
- 3+ years experience in qualitative and quantitative research methods impacting both product direction and detailed experience design.
- 3+ years relevant domain experience within the technology and/or cloud services space.
UX Research IC3 - The typical base pay range for this role across the U.S. is USD $94,300 - $182,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,900 - $198,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
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