Transportation Coordinator Ii

Essential Job Functions

· Heavy customer/carrier interaction and communication daily via phone and/or email

· Utilize TMS technology to build and execute truckload, LTL, and hotshot movements for clients.

· Provide support for customer Track & Trace/POD inquiries.

· Resolve and track customer complaints and issues.

· Provide data interpretation and cleansing as required.

· Extensive use of email technology to sort, respond, assign, and action emails as required.

· Monitor loads for exception and manage exceptions to closure.

· Provide support to the carrier billing process & work to through any discrepancies.

· Provide decision support for exception management during afterhours via page as needed.

· Route and tender shipments using enabling technologies and business processes to ensure maximum value to customers and Crane, as required.

· Utilize methods and procedures to achieve process compliance and organization goals.

· Provide feedback and recommendations to drive continuous improvement at account and operational level.

· Maintain high level of customer service to both internal and external customers.

· Provide data interpretation and cleansing as required.

· Work cross-functionally between departments (engineering, analytics and execution)

· Other duties as assigned.

Other Skills & Abilities

· Intermediate level skills with MS Excel such as freezing/unfreezing panes, hiding/un-hiding data, setting print titles & page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars & menus, protecting a worksheet, filtering options, and chart formatting options.

· Intermediate level skills with MS Word such as including styles, mail merge, tabs, tables, columns and breaks, graphics, fields, headers and footers, working with margins, page orientation, and spelling/grammar.

Physical Requirements

· Talking, hearing and using hands to operate computer equipment.

· Vision abilities required by this job include close vision and the ability to adjust focus.

· May require client after-hours support on nights, weekends, and/or holidays via cell phone rotation and remote equipment or via in-office tools and phones.

Education & Experience

· 1 years of experience working in the logistics industry required.

· 2-5 years of experience working in the logistics industry preferred.

· Bachelor's degree in Transportation, Logistics, or Business Administration preferred.

· Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence.

· Knowledge and understanding of the basic requirements for freight movement (truckload, LTL, air, small parcel) is required.

· Experience using analytical and judgment skills to solve problem.

Join our team as a Transportation Coordinator and play a vital role in ensuring the smooth operation of our transportation activities. As a Transportation Coordinator, you will be responsible for coordinating dispatching, managing vendors, optimizing materials management, and ensuring efficient order fulfillment. If you have a strong attention to detail, excellent organizational skills, and thrive in a fast-paced environment, we want to hear from you!

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $62,500.00 - $67,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Transportation management: 1 year (Preferred)

Work Location: Hybrid remote in Houston, TX 77073