Become a part of our caring community and help us put health first

The Care Coaching Assistant 2 (Transition Coordination Support Staff) employs a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services & resources. The Care Coaching Assistant may support various functions including Transitions. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Position Responsibilities:

• Contribute to administration of care coordination, primarily for transitions and custodial prevention teams.
• Provide non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.
• Perform varied activities and moderately complex administrative/operational/customer support assignments.
• Perform computations.
• Typically works on semi-routine assignments.

Use your skills to make an impact

Required Qualifications:

• High School Diploma or equivalent
• Knowledge of Microsoft Office Word, Excel and Outlook.
• Minimum two (2) years administration support experience, preferably in a healthcare industry.
• Familiarity with care and well-being resources.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Preferred Qualifications:

• Associate's or Bachelor’s Degree
• Bilingual preferred
• Microsoft Access proficiency
• Previous experience working with Medicare, Medicaid and Dual eligible populations
• Experience providing administrative support in a healthcare setting with older adults or persons with disabilities.

Scheduled Weekly Hours

40

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.