- Guide multiple geographies, platforms and leaders to an optimal operating and technology model with exceptional change management application to support the organization
- Manage Transformation Office region/platform integration programs working with all levels of stakeholders to bring regions together with common systems, tools, process, standards, and business vertical alignment
- Partner with stakeholders to understand requirements of current and future state. Translate that into effective program plans, communication plans, engagement initiatives, metrics, and business line/functional reporting
- Develop, evaluate, manage and report on program health assessment for a portfolio of programs while ensuring stakeholder requirements are met resulting in the expected business value and impact
- Work alongside Solutions Engineering to drive process improvement and scalable solutions that work across a complex ecosystem of business lines and verticals
- Plan, implement, and monitor technology implementation programs
- Partner closely with Transformation Office communication, training, and branding resources to help drive lasting change and keep stakeholders informed throughout the organization
- Oversee and build the capability of multiple project teams, ensuring program goals are reached
- Maintain fiscal discipline in administering program activities; report on the same
- Analyze, evaluate, and overcome program risks and issues. Communicate risks and/or issues to managers and stakeholders in a timely manner with mitigation options
- Intellectual curiosity with a passion for problem solving and change management
- Proven ability to create rapport with and influence all levels of stakeholders
- Ability to plan, execute, mitigate risk, and be accountable for results with a bias for action
- Strong personal credibility and leadership skills; can comfortably lead senior executives through difficult trade-off discussions and creatively drive consensus
- Unique ability to balance equally building relationships and driving performance
- Ability to apply Program Management best practices with a predisposition to produce fast, practical recommendations
- Low-ego while being equally comfortable giving and receiving direction, leading and contributing, driving executive conversations or supporting as necessary
- High EQ with a strong ability to 'read the room' and adjust approach, facilitate change management tactics, and foster trust at levels of the organization
- Ability to rapidly get to an '80/20' answer, and comfort tailoring the analytical approach as necessary given program and project timelines
- Expert verbal and written communicator; ability to cut through the noise and make the complex simple
- Extensive knowledge of and ability to expertly apply change management principles throughout a complex organizational structure
- Bachelors degree (or higher) in Business Administration or related field and 5+ years of experience leading large transformational efforts and program teams
- Demonstrated leadership experience and indirect team leadership of cross-functional resources
- Demonstrated success in past roles helping companies transform Operations and Technology
- Extensive experience and comfort managing several concurrent projects of varying structures and types
- Experience leading large change initiatives using industry best practices tools and methodologies
- Advanced user of MS Office, SharePoint, project management, business process management, business intelligence, and CRM tools
- PMP certification preferred
- Competitive Compensation
- Industry Leading Healthcare
- Savings and Investments
- Charitable Giving Programs
- Offering hybrid work option
- Opportunities for Growth
- Parental Leave
- Generous time away
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