Training Specialist

Job Description:

REQUIRED SKILLS MARKED IN BOLD
Training shall focus on customer centricity, including but not limited to:

• Be customer focused and customer oriented.
• Train for customer centric leadership.
• How to Build a customer-centric team.
• Achieve an enhanced customer experience.
• Measure Net Promoter Score/NPS FOR CUSTOMER SATISFACTION at every important touch point.
• Understand customer experience and its impact on the organization.
• Adopt strategic decisions with the customer in mind.
• Determine how the culture of the organization plays a part in customer centricity.
• Measure customer success via KPIs (Key Performance Indicators) & metrics.
• training surveys./needs assessment/training assessment,

*

• training analysis.Cornerstone
• ) learning management systemsAdobe
• Captivate
• , and
• HTML

.A bachelor’s degree from an accredited college or university WITH major in Education/Training

Responsibilities:

Training Specialist who will design, develop, and facilitate training and
learning programs for all levels of staff at TSO, including but not limited to:

• Mandatory training
• Learning management system documentation
• Employee manual development
• Users guide and instruction preparation
• Leadership management training • On-boarding training Training shall focus on customer centricity, including but not limited to:
• Be customer focused and customer oriented.
• Train for customer centric leadership.
• How to Build a customer-centric team.
• Achieve an enhanced customer experience.
• Measure Net Promoter Score at every important touch point.
• Understand customer experience and its impact on the organization.
• Adopt strategic decisions with the customer in mind.
• Determine how the culture of the organization plays a part in customer centricity.
• Measure customer success via KPIs (Key Performance Indicators) & metrics.

In addition, the resource shall perform the following responsibilities:

• Conduct and prepare needs assessment and analysis.
• Manage program training surveys.
• Supervise program evaluations to ensure program facilitation and documentation.
• Facilitate training in person (ILT) and/or virtual instruction using MS Team video conferencing

platform. Required Skills/Abilities:

• Knowledge and application of (Cornerstone) learning management systems, Adobe Captivate, and

HTML.

• Excellent verbal and written communication and presentation skills.
• Proven track record of designing and implementing course materials.
• Demonstrated ability to effectively communicate and successfully collaborate with both technical

and non-technical users, professionals, and Subject Matter Experts.

• Strong problem solving / troubleshooting / analytical skills.
• Excellent organizational skills and attention to detail.
• Proven ability in dealing with ambiguity and competing priorities.

Education and Experience:

• A bachelor’s degree from an accredited college or university with a major in Education/Training
• At least 5 years of experience in facilitating training.

Job Types: Full-time, Contract

Salary: $60.00 - $70.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Required)

Experience:

• facilitating training: 5 years (Required)

Ability to Commute:

• Hanover, MD 21076 (Required)

Ability to Relocate:

• Hanover, MD 21076: Relocate before starting work (Required)

Work Location: In person