Training Analyst I

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Location: 14055 Riveredge Drive Suite 250, Tampa, FL 33637

The community you’ll be caring for:AdventHealth Medical Group West FL

The role you’ll contribute:Training Analyst I

The Training Analyst I is responsible for implementing standardized clinical, revenue cycle, and practice operations training strategies for AdventHealth Medical Group. The Analyst will collaborate with the Physician Enterprise Training Delivery Manager and medical group leadership to identify, assess, prioritize, and address training and development needs among practice staff. The Analyst will carry out suitable training initiatives that result in standard, efficient, and sustained adoption of technologies used within AdventHealth Medical Group. The Analyst will maintain objectivity by assessing and prioritizing training needs based on performance and compliance with specific training plan goals and targets.

Successful candidates will maintain and display subject matter expertise in EHR, ancillary applications, and standard workflows to operationally support Physician Enterprise and regional initiatives. The ideal candidate will oversee the provision of multidisciplinary education and training and can effectively evaluate workflow to assist the staff with best practice implementation and sustainment.

The Analyst will collaborate with others to ensure that content is developed and constantly refined to improve outcomes, and to ensure that the education delivered supports process improvement and optimization targets identified by the organization. The Analyst will need to build and maintain effective relationships with medical group customers as well as peers and other individuals that support effective technology adoption and operational efficiencies at the designated practices. The Analyst will collaborate with clinical, financial, operations, access, and other teams to ensure the designed training strategies and education programs support best practice workflows.

The value you’ll bring to the team:

• Support EHR and ancillary training efforts and continuing education training across the medical group.

• Deliver onboarding, training, go-live support, and continuous improvement efforts for new department acquisitions and new Providers.

• Participate in strategy, delivery, and implementation efforts of Physician Enterprise and regional operational projects.

• Actively participates in best practice sustainment efforts through solution implementation, activation, and post go-live support.

• Manage ServiceNow ticket queue to effectively identify, troubleshoot, and track issues at the medical group level.

The expertise and experiences you’ll need to succeed:

Minimum qualifications :

• Has knowledge of adult learning styles and training delivery in support of physician practice operations.

• Ability to identify education and training needs in a healthcare setting and participate in related program development and instruction.

• Has experience implementing and coordinating various training methods and techniques.

• Can assess needs, plan, develop, coordinator, monitor and evaluate training within an ambulatory healthcare environment.

• Ability to develop and deliver effective training presentations and resources.

• Displays knowledge and skills necessary to deliver quality educational instruction to all levels of staff (including external agencies) in a clear and concise manner.

• Can effectively communicate (verbally and in writing) with all levels of employees, facilitate group processes and change.

• Self-motivated with excellent organizational, analytical, writing, and interpersonal skills.

• Possesses strong conflict resolution and customer relation skills.

• Excels at prioritization and coordination of multiple projects.

• Communicates strong understanding of applicable policies and procedures.

• Demonstrates knowledge in healthcare operations, information technology, revenue cycle, physician practice operations, clinical operations, nursing workflow, physician workflow, compliance practices, and medical information management.

• Experienced in application of Microsoft Office Suite with Microsoft Teams, Word, PowerPoint, and Excel skills.

• Must have a valid driver’s license and reliable form of transportation.

• Associate degree, certificate, or 5 years of highly relatable experience

• 2 years training experience in a healthcare environment

• Signed off as Epic Service Line Expert (or obtained within 60 days of hire)

Preferred qualifications:

• EHR implementation and training experience

• Knowledge of quality reporting and physician practice regulatory programs (e.g., HEDIS, MIPS)

• Experience in process mapping and process mapping tools (Microsoft Visio)

• 2 years physician practice operations experience

• Experience in adult learner education/teaching experience

• Experience with process improvement methods and tools, e.g., Lean/Six Sigma

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Education

Organization: AdventHealth Medical Group West FL

Schedule: Full-time

Shift: 1 - Day

Req ID: 24004555

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.