Address
Form of work
SalaryBe unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Sales optimization in a B2B company is crucial for achieving sustainable growth, enhancing profitability, and maintaining a competitive edge in the market.
As the Senior Director of Sales Operations, the primary mandate revolves around streamlining and enhancing sales processes to unlock peak efficiency and effectiveness. This encompasses a comprehensive analysis of current sales workflows, the identification of bottlenecks, and the implementation of targeted solutions to augment productivity.
In close collaboration with sales leadership, this role is pivotal in crafting sales forecasts, establishing targets, and formulating sales plans harmonized with overarching business objectives. This role will lead a proactive approach, continuously scrutinizing and refining plans in response to market dynamics and performance metrics. It involves refining and maximizing the efficiency and effectiveness of the sales processes, strategies, and resources. A successful Sales Operations team maximizes sales revenue and profitability, enhances the customer experience, improves overall sales performance and drives competitive advantage.
Direct oversight of a dedicated team of Directors and Senior Managers underscores the role's commitment to orchestrating the planning, development, execution, and ongoing refinement of initiatives driving sales and operational excellence.
Furthermore, this position operates in direct support of the Senior Vice President, T-Mobile for Business Operations, aligning closely with organizational leadership to ensure seamless integration of sales strategies with broader operational objectives.
Job Responsibilities:
- Develop and implement strategies to drive sales performance and exceed revenue targets. Analyze sales data and metrics to identify trends, opportunities, and areas for improvement. Provide regular performance reports and insights to senior leadership.
- Develop and execute retail and sales motion strategies to drive customer acquisition and retention. Collaborate with marketing teams to develop promotional campaigns and sales initiatives.
- Partner with channel segment strategy teams to develop and execute partner engagement strategies.
- Sales Operations Execution – Develop and support business initiatives focused on enhancing sales expansion and operational efficiencies.
- Ensure sales teams have access to the necessary tools, resources, and support to drive success. Implement sales enablement technologies to streamline processes and improve efficiency.
- Foster collaboration between sales, marketing, finance, etc. to ensure alignment/support for sales initiatives.
- Education:
- Bachelor's Degree Business Administration, Marketing, or related field (Required)
- Master's/Advanced Degree (Preferred)
- Work Experience:
- 7-10 years 8+ years of experience in Sales Operations, business analysis, or related roles within the telecommunications or technology industry. (Required)
- Proven track record of driving sales process optimization, revenue growth, and operational excellence. (Required)
- Strong leadership and communication skills, with the ability to influence and collaborate across all levels of the organization. (Required)
- Experience managing and developing high-performing teams. (Preferred)
- Proficiency in CRM systems, sales analytics tools, and process improvement methodologies. (Preferred)
- Knowledge, Skills and Abilities:
- Leadership
- Communication
- Leadership Development
- Licenses and Certifications:
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):No
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Washington Pay Range : $201,000.00 - $272,000.00 The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
