Tier 2 Technical Support

Role: Tier 2 - Field Technician

Company: Blue Cotton Tech Services

Location: Alexandria, VA

About Us: Blue Cotton is a leading provider of managed IT services in the DMV, specializing in delivering best in class support to small and medium businesses. With a strong commitment to customer satisfaction and technological excellence, we strive to empower our clients to achieve their business goals through well designed, implemented and supported IT solutions.

Position Overview: We are seeking a skilled and dedicated Managed Services Field Technician to join our dynamic team. The ideal candidate will be responsible for providing on-site Technical Support to our clients, ensuring smooth operation of their IT infrastructure and systems. This role requires a combination of technical expertise, strong communication skills, and a commitment to delivering exceptional customer service.

Responsibilities:

Respond promptly to service requests from clients and resolve technical issues in a timely manner.

Perform on-site installations, configurations, and maintenance of hardware, software, and network devices.

Troubleshoot hardware and software problems, including desktops, laptops, printers, servers, and networking equipment.

Collaborate with remote support teams to escalate and resolve complex technical issues.

Document all service activities, including troubleshooting steps, resolutions, and client interactions.

Provide end-user training and support to ensure clients can effectively utilize their IT systems.

Adhere to company policies, procedures, and best practices to maintain a high level of service quality.

Qualifications:

3+ years of experience in a similar role, preferably in a managed services or IT support environment.

Proficiency in diagnosing and troubleshooting hardware, software, and network issues.

Strong knowledge of Windows operating systems, Microsoft Office Suite, and commonly used business applications.

Experience with network technologies, including TCP/IP, DNS, DHCP, VPN, and wireless networking.

Excellent communication skills, both verbal and written, with the ability to effectively interact with clients and team members.

Ability to work independently with minimal supervision and prioritize tasks in a fast-paced environment.

Valid driver's license and reliable transportation for on-site visits.

Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Benefits:

Competitive salary commensurate with experience.

Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Opportunities for professional development and career advancement.

Collaborative and inclusive work environment with a focus on employee well-being and work-life balance.

If you are a proactive problem solver with a passion for technology and a commitment to delivering exceptional service, we invite you to apply for the Field Technician position at Blue Cotton Tech Services. Join our team and become part of a passionate organization dedicated to helping businesses thrive in today's digital landscape.

To apply, please submit your resume and cover letter detailing your relevant experience and qualifications. We look forward to hearing from you!

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Experience level:

• 1 year

Schedule:

• Monday to Friday

Ability to Relocate:

• Alexandria, VA 22314: Relocate before starting work (Required)

Work Location: Hybrid remote in Alexandria, VA 22314