Jr. Technical Support Representative ($17.00-$19.00)

QubicaAMF - Junior Technical Support Representative

We are looking for motivated individuals who want to kick-start a career in technology and technical services. Would you thrive in a small support center where you can learn about the technology and innovations driving the bowling and entertainment industry? This position is designed to offer a growth path into our professional Technical Support team. As a Junior Technical Support Representative, you will train to support our customers by phone, email, chat, and using various remote support tools. Our customers are a combination of large and small businesses, some with little or no IT expertise in-house. We are looking for people with strong technical skills and those who interact well with customers -- whether they are the business owner, front desk staff, or mechanics. We are a growth-focused employer dedicated to further developing these skills in our employees.

As a Junior Technical Support Representative, every day is unique. Below are some daily activities you may engage in:

• Answer and respond to technical issues via inbound calls from external customers and end-users of QubicaAMF Products.
• Use your sleuthing skills to troubleshoot a possible wiring issue
• Diagnosis and fix that pesky computer that won’t boot
• Team up with peers to increase overall knowledge of different aspects of products
• Provide remote installation support for our proprietary software
• Troubleshoot and initiate a warranty claim
• Remain calm and conquer that Point-of-Sale terminal that won’t connect to the network

Here are the skills and traits we are looking to build upon:

• Working knowledge of firewalls, routers, switches
• End-user support (OS, Hardware, and Printer troubleshooting, etc.)
• Excellent communication (written and oral) skills
• Excellent documentation and record-keeping skills
• The desire and ability to learn new technology
• Some travel is required so we can develop your skills through hands-on training
• Previous Technical Support experience is definitely a plus

This job might be for you if:

• You like helping people. If you do not know the answer, you will dig until you find it. You enjoy making a bad day into a good day for a customer. The word “cool” under pressure is your middle name.
• Your customer service is WOW. You are good at advocating and empathizing
• You think on your feet. You are the sleuth of technical and mechanical problems
• Patience, adaptability, positive attitude, attention to detail, team player, and a good sense of humor are a must

Extra Awesome

• Technical background in electrical and/or mechanical systems
• Understanding of hand tools, meters, and power tools to troubleshoot electrical and mechanical problems
• Bilingual is an added bonus.
• Likes sports, plays video games, and have a crazy sense of humor.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer support: 1 year (Required)
• Windows: 1 year (Required)

Work Location: In person