AddressBusch Vacuum Solutionsis a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.
Busch Vacuum Solutions has an immediate, direct-hire opportunity open for a Technical Support Engineerin Virginia Beach, Virginia!
This is not an information technology (IT) position.
The Technical Support Engineer will provide technical expertise for vacuum solutions. This pre- and post-sales support is provided to field service engineers, service technicians, sales engineers, in-house sales, and company customers who are diagnosing, troubleshooting, testing, and repairing complex electro/mechanical equipment. Travel requirement for this position is up to 25%.
Qualified individuals, with experience in customer service, inside sales, or mechanical/Technical Support, and ideally vacuum pump experience or knowledge should apply now for an opportunity to find out why Busch is an amazing place to work!
Job Responsibilities
- Investigates warranty issues and completes all related warranty re-bills in accordance with factory requirements and in a timely manner.
- Tracks warranty trends to proactively identify application or misuse issues.
- Works directly with product management to determine warranty status of product repairs.
- Responds to situations where standard procedures have failed to isolate or fix problems in malfunctioning equipment or software.
- The Technical Support Engineer is responsible for acting as the liaison between the factory and internal and external inquires on technical topics.
- Reports design, reliability, and maintenance problems or bugs to design engineering/ software engineering.
- Maintains a positive customer relationship and focus while responding to customer needs.
- May be involved in customer installation and training.
- May develop unique solutions for standard applications using approved procedures.
- Diagnose failure modes of failed products and compose failure analysis reports.
Required Experience
- Minimum of 6 years of experience diagnosing and troubleshooting electronic systems and/or customer service on Busch systems
- Must have in-depth vacuum pump knowledge or ability to learn mechanical and electronic aspects of industrial manufacturing equipment
- Computer skills: Intermediate knowledge of computers and Microsoft Office software, SAP, Enterprise Resource Planning (ERP), and Customer Relationship Management (CRM) systems: Preferred
Personal Qualifications
- Strong mechanical and electrical aptitude
- Basic mathematical skills required including the ability to accurately use scales and measurement equipment
- Must be adaptable, flexible, organized and display good time management
- Must be detail, safety and customer-oriented
- Must be self-motivated, a good self-manager, and be a good team player
- Must have good problem solving and decision-making ability, and display good judgment
- Must have good interpersonal skills and excellent listening and oral and written English communication skills
Job Requirements
- Associate degree (two-year college or technical school): Preferred
- Field of Study: Industrial Technology, Mechanical Engineering, or related: Preferred
- Ability and willingness to pass a 10-panel drug screen, 7-year criminal history check
- Must be willing and able to utilize all required PPE
Benefits & Opportunities
Busch Vacuum offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more!
Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within!
Work Environment
- Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
- Reasonable accomodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.
Why work forBusch Vacuum?
As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch. We welcome all talents, regardless of education, age, gender, or nationality; worldwide.
