Tier 2 Technical Support

Customer Service Technician – VACO Tier II Support

MUST RESIDE IN THE USA. MUST BE A US CITIZEN OR CURRENT GREENCARD HOLDER

Privateer IT is seeking several individuals for the position of Customer Service Technician. Persons in this position will be required to:

• Provide routine IT customer support in administrative and technical areas, including user administration and directory rights; Working knowledge of documentation (technical writing); inventory; and remote support in various field offices.
• Provide conference room equipment setup and support as needed.
• Assist IT specialists with system problem troubleshooting and resolution determination.
• Perform installation of various software patches/updates as needed.
• Provide support for the equipment maintenance program and assist with product research, documentation, and recommendations where necessary.
• Troubleshoot basic IT services as needed.
• Use the Helpdesk ticketing system daily.
• Perform system backups/restores.

Individuals in this role must possess effective communication skills, attention to detail, and willingness to work as part of an integrated team consisting of Government and contractor personnel. These are full-time positions located in Washington, DC. Veterans are highly encouraged to apply.

Experience Requirements are as follows:

• Ability to diagnose and resolve technical and end-user problems in a customer service-oriented team environment.
• Experience installing and maintaining applications and associated hardware and peripherals, as well as assisting users with IT procedures, system setup, and network troubleshooting.
• Experience with Active Directory creating, computer accounts, user accounts, moving devices to different Object Units, and resetting/unlocking users' accounts.
• Excellent troubleshooting and problem resolution skills for federal government client(s) strongly preferred.
• Proficient with Windows10, Office 365 suite, and Adobe software.
• Ability to work independently with minimal direction providing technical and non-Technical Support to multiple users.
• Capable of working under pressure and handling multiple tasks simultaneously.
• Must have excellent communication skills and highly professional customer services skills.

Qualification/Education Requirements are as follows:

• Must be able to obtain and maintain clearance for persons in a position of public trust conducted by the Department of Veterans Affairs (VA) and the Office of Personnel Management (OPM)
• Minimum high school diploma
• 1-3 years of practical work experience providing general IT support / Help Desk Tiers 2.
• 1-2 years supporting PCs.
• Technical certifications are strongly desired.

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Job Type: Full-time

Pay: $48,000.00 - $54,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Hyattsville, MD: Relocate before starting work (Required)

Work Location: In person