Technical Support Specialist

Job Title: Technical Support Specialist

Location: On-Site - Bethesda, Maryland or National Landing, Virginia

Type: Full Time

Compensation: $45,000 to $55,000, Annually

Cloudforce is seeking a Technical Support Specialist with a can-do attitude and initiative, who will provide professional customer service to all of our valued client’s employees. The Support Specialist will provide superior technical assistance to end-users by supporting all IT deployed software and hardware with the ability to show confidence, patience, politeness, tact, and diplomacy when dealing with difficult situations.

The ideal candidate is someone with a technology background who enjoys exploring and learning. To succeed in this role, the candidate must have strong communication skills and attention to detail, as the user base demands a high-quality result. The candidate will be working in-person and over the phone with end-users, so the ability to shift gears and work on multiple technologies on a daily basis will be critical, as will the ability to work with non-technical users.

Responsibilities:

• Support and perform maintenance on the end-user computer environment by analyzing requirements, resolving problems, installing hardware and software solutions
• Setup, configure and maintain end-user IT equipment, including printers, computers, AV equipment, peripheral devices, mobile devices, and tablets
• Performing PC maintenance, updates, and configurations
• Troubleshoot and repair (or arrange for repair) of desktop computers and laptops
• Monitor and respond to requests through the Service Desk ticket system
• Work with end-user software applications and provide assistance in configuration and use
• Maintain inventory and working logs for routine maintenance
• Assist with onboarding and orientation of new users
• Document end-user process and procedure

Qualifications:

• Knowledge of Windows 10 and 11 desktop operating systems
• Experience with Office 365
• Basic wired and wireless networking concepts and Windows networking knowledge
• Knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.)
• Good understanding of Active Directory concepts and administration
• Basic internet and email concept (HTTP, SMTP, SSL) troubleshooting knowledge
• Experience using Microsoft Desktop Deployment Tools
• Ability to recognize, analyze, and effectively solve problems
• Ability to multitask in a fast-paced environment
• Must be able to lift equipment up to 30lbs

Preferred Skills and Experience:

• Experience with SCCM software deployment and application catalog
• ServiceNow experience
• Mac OSX knowledge
• Windows Server 2008R2/2012/2012R2 experience
• Industry certifications such as MCTS/MCP/A+/N+/Sec+/ITIL/HDI
• Bachelor’s degree or relevant work experience

About Us:

Cloudforce is a spirited team defined by the shared values of excellence, growth, teamwork, passion, giving back, and glee. As technophiles, we thrive on the latest developments in our chosen field of expertise: cloud computing. As humans, we are driven by the opportunities to make life better through the thoughtful application of technology. At Cloudforce, these two pursuits combine to form an effective, human-centered approach for making cloud solutions accessible for businesses, app developers, and entrepreneurs, alike.

We offer our employees unique opportunities to learn, grow, and be part of a team that believes in more than just typical nine-to-five activities. We’ve built a culture around openness, inclusiveness, giving back to the community, team building, and growth. Whether it be through monthly team outings, annual trips, or our frequent charitable activities, we’re serious about making each individual feel like they’re part of our team.

Cloudforce is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift

Application Question(s):

• This position is on-site, 4-5 days a week at our client site in Bethesda, MD or National Landing, VA. Are you currently local to the DC Metropolitan area? (Yes/No)
• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)? (Yes/No)

Experience:

• ServiceNow: 1 year (Required)
• Windows OS Configuration: 1 year (Required)
• Technical Support: 1 year (Required)

Ability to Relocate:

• Bethesda, MD 20814: Relocate before starting work (Required)

Work Location: In person