Job Description
Summary of Position:
We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and problem- solving skills.
Key Responsibilities:
- Maintain an in-depth knowledge of our complete line of products and services
- Embrace and learn the Video Surveillance / CCTV technologies and their applications
- Provide product demo and technical training to the sales team and customers
- Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals
- Build and test PC-based DVR systems to customer's specifications
- Provide prompt and effective customer service and Technical Support
- Service customers in an effective and efficient manner; Partner with internal teams in a proactively
- Other duties as assigned
Job Requirements:
Education/Experience:
- 1+ Years of Professional Experience in Technical Support or related areas
- Industry recognized Technical Support certificate such as a CompTIA A+ is a plus
- Experience in security system industry is highly desired
- A bachelor’s degree in Computer Science, Physics, IT / Network, Engineering, or related field
- Fresh graduates welcome
Skills:
- Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
- Ability to maintain confidential business information
- Ability to respond to customers in a timely and effective manner
- Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
- Ability to work independently with minimal supervision
- Ability to work under pressure
- Strong troubleshooting, problem-solving and team player mindset is a plus
- Proactive and enthusiastic to excel
Special Physical and/or Mental Requirements:
- Domestic and/or International Travel may be required (up to 15%)
- Willing and able to work additional hours when needed
- Bend, lift, open and move product and related office items varying in weight from 1 to 30lbs, depending on need