Theatrical Services Assistant Supervisor

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
What you get to do:
The primary purpose of this role is to assist the Unit Supervisor with coordinating the deployment of audio/video systems for all Entertainment related events; managing the audio/video crew and all audio/video related business.

• Training and supervision of the audio/video team.
• Deployment, installation and supervision of audio/video plots for all Entertainment related events.
• Management of all audio/video systems, equipment and hardware including S.O.P.s, maintenance, safety and compliance.
• Drafting and paperwork services including inventory, budget, schedules and equipment.
• Process of pricing equipment and managing services of outside vendors.
• Oversee safety as it pertains to SEA Best Practices and Rigging Standards and all other relevant industry guidelines.
• Establishes and maintains a positive atmosphere which ensures the highest level of ambassador performance and guest service while enforcing and complying with safety procedures and guidelines.
• Responsible for labor management, including but not limited to, establishing and maintaining line schedules, authorizing position requisition hiring, monitoring labor expenses in correlation to revenue, and ensuring accuracy of ambassadors' payroll records.
• Responsible for managing ambassador performance ensuring appropriate ambassador training, providing formal and informal feedback on performance, and making recommendations to progressive discipline.
• Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations.
• Consistently demonstrates courteous and professional behavior in all work aspects with all ambassadors and guests.
• Works as part of a team to increase productivity and while providing excellent guest service.
• Provides excellent guest service to guests and employees.
• Maintains a professional appearance that meets grooming standards.
• Assist department with other duties as assigned.

What it takes to succeed:

• High school diploma or the equivalent required. College course work and /or degree preferred.
• Two (2) years of professional experience as an Audio/Video Technician preferred.
• Six (6) months experience in a supervisory capacity preferred.
• Moderate knowledge of audio/video, production and/or technical theater required.
• Moderate knowledge of computer programs (including DSP design and RTA software), audio system components, active and passive speakers, amps, consoles, wireless systems and related equipment. *Required to obtain Q-Sys Level 1 Certification within 30 days after employment.
• Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.
• Must be able to stand, walk, and work for prolonged periods of time in extreme weather conditions.
• Must be willing to work a flexible schedule to include weekdays, weekends, evenings, and holidays
• Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations
• Must be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
• Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.

Compensation: 21.50 USD Hourly
The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.