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Job Description:
The UPS Store (TUPSS) Project Coordinator is responsible for operational guidance and support for The UPS Store Franchisees during a center event, which includes franchise renewals, transfer of ownership, remodels, relocations, and new build-outs. This field position is responsible for assisting The UPS Store Franchisees with the process to provide guidance on process and ensure a professional Franchisee Experience.
Responsibilities
New Store Buildout
Coordinate with the Franchise Consultant (FC) for on-site activities
Project Coordinator (PC) responsible for inception to completion duties
Acts as liaison between The UPS Store, Inc. and UPS, vendors, and the Franchisee by serving as the primary point of contact for Cushman-Wakefield to provide answers for concerns and questions.
Conduct regular touchpoint calls (weekly or bi-weekly) with project status for Franchisees completing center events to provide updates on the status of the event, ensure proper completion of paperwork, and communicate next steps in the progression of event.
Manage project schedules for store owners for TUPSS training to ensure understanding of policies, procedures, roles, and responsibilities.
Utilizes best practices in designing operational improvements, training, merchandising and overall franchise management.
Assist in planning and conducting networking meetings alongside TUPSS Franchise Consultant and activities to improve store performance through training and networking with vendors and other Franchisees.
Actively collaborate with TUPSS Operational Franchise Consultant in support of franchise locations Prepared to work on special projects outside of designated market, which may include process improvements / standardization, etc.
Preferred Competencies
Process Driven: Ensures actions move through defined workflow process; ensures only approved changes are allowed to minimize risk; strives to improve processes over time; establishes repeatable activities to control consistent re-development; efficiently coordinates between workgroups.
Communication Skills: Effectively communicate via email and phone call to explain the overall project process, and also clearly indicating items that are currently due or being worked on.
Relationship Builder: The ability to develop trust and build strong relationship with internal and external customers. Stays in communication via phone and email to share best practices and follow up on action plans.
Self-Motivated: The ability to stay on task in a remote environment, manages and prioritizes center events and construction projects, stays motivated despite difficult circumstances or setbacks. Able to maintain accurate records of franchisee interactions.
Solution Driven Approach: Identifies business areas and stakeholders impacted by customer issues; engages appropriate resources to resolve customer issues; identifies root causes to ensure problems do not recur.
Meeting Facilitation: Ability to speak in front of an audience. Applies knowledge of creative facilitation techniques to encourage participation; encourages open communication and achieves consensus when necessary; keeps participants engaged and on topic; identifies team conflicts and is able to provide feedback. Able to facilitate engaging one-on-one and large group meetings in person and over Teams.
Franchise Knowledge: Demonstrates a general understanding of franchise organization structures and relationships; understands franchise products and services and how they relate to corporate profitability; understands royalty streams and funds transferal (from Franchise to Area Franchise to The UPS Store); demonstrates a basic understanding of the relationship between UPS and The UPS Store as wholly owned subsidiary.
Minimum Qualifications
Proficient with Microsoft Excel (e.g. Pivot tables, V-look ups, database creation/maintenance, etc.) as well as Microsoft Word & PowerPoint and Outlook
Experience with Zoom/Teams as host and facilitator
Prior franchising or business consulting experience preferred
Prior project management experience preferred
Basic Qualifications
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Employer will not sponsor a visa for this or future positions
Must be currently located in the same geographic location as the job or willing to relocate yourself
Must have a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience
PAY GRADE 20D
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
Employer will sponsor visas for specific positions . UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Company: UNITED PARCEL SERVICE
Category:The UPS Store
Requisition Number: R24003423
Location: San Diego,California
