Telephone Sales Operators Manager

Job Overview:

We are looking for an experienced and results-driven Telesales Operator Manager to oversee our telesales team and drive sales performance. The Telesales Operator Manager will be responsible for managing and motivating a team of teleSales Operators, setting sales targets, and developing strategies to achieve sales goals. The ideal candidate will have a proven track record in telesales management, strong leadership skills, and a passion for driving results.

Responsibilities:

• Lead and manage a team of teleSales Operators to achieve sales targets and KPIs.
• Develop and implement sales strategies to maximize revenue and profitability.
• Monitor telesales performance and provide coaching, training, and support to improve results.
• Set clear sales targets and objectives for individual team members and the team as a whole.
• Conduct regular performance reviews and provide feedback to team members.
• Motivate and inspire the telesales team to achieve their full potential.
• Ensure adherence to company policies, procedures, and sales processes.
• Collaborate with other departments to optimize sales and customer satisfaction.
• Analyze sales data and trends to identify opportunities for improvement.
• Stay up-to-date with industry trends, competitors, and market conditions.
• Prepare regular reports and presentations on telesales performance and results.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or related field (preferred).
• Proven experience in telesales management or a similar role.
• Strong leadership and management skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Results-oriented with a track record of achieving sales targets and KPIs.
• Knowledge of sales techniques, strategies, and best practices.
• Ability to analyze sales data and identify trends and opportunities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work under pressure and meet tight deadlines.
• Positive attitude, resilience, and a passion for sales.

Join our team as a Phone Operator and be part of a dynamic company that values customer satisfaction and business growth. Apply now!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 28 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid training

Experience level:

• 5 years

Shift:

• 8 hour shift
• Day shift
• Evening shift

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Performance bonus
• Weekly bonus

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

People with a criminal record are encouraged to apply

Ability to Relocate:

• Birmingham, AL 35215: Relocate before starting work (Required)

Work Location: In person