Telephone Operator

Quality Temp Staffing is a leading medical registry that offers significant career advancing opportunities. We are currently seeking a Telephone Operator for our on-site hospital facility in the city of Los Angeles, CA 90033.

SCHEDULE: Full-time

SHIFT: Thurs. – Mon. 2:30pm – 11:00pm / Thurs. – Sunday 11:00pm – 7:30am

JOB DESCRIPTION:

A Telephone Operator operates a telephone operations computerized system or console. They assist callers and route all general telephone inquiries, complaints and emergency calls to the proper person. A Telephone Operator acts as a receptionist or information clerk, directs visitors, and performs some clerical functions.

JOB RESPONSIBILITIES/DUTIES:

• Assist internal and external customers for directory services, emergency response and assistance, paging, customer service, language line assistance and after hour support.
• Assist providers and clinicians on placing language line calls to the interpreter line healthcare network.
• Assist Providers in bilingual calls.
• Monitor GameWell, Honeywell, and Simplex alarm systems for the Medical Center and notify facility management in the event of any alarm.
• Provide support for AOD, Nursing admin, and other affiliated centers for after hour emergencies.
• Provide in-person support to the command center during emergency events, JACHO, and Medicare visits.
• Provide support to Juvenile and emergency Psych calls for Providers
• Activate Everbridge notification for emergency response.
• Maintains an information directory of all stations served by a telephone system for reference in making calls.
• Initiates pages in response to disaster response systems calls: code blues, code reds, or other emergency/security response systems, following established procedures.
• Logs and keeps records of equipment problems, long distance calls, emergencies and incidental situations, and takes messages.
• Compiles reports on call center activity or other workload activity.
• Operates or monitors emergency alarm systems, emergency radio systems, and intercommunication systems and may report incidents to repair technicians or to the facility police.
• Operates public address systems.

REQUIREMENTS:

• Six (6) months of experience answering multiple telephone lines in an office setting.
• Able to work 24x7, 365-day operation including weekends and holidays
• (Preferred) Experience in operating one of the following telephone systems: an automated call distribution system, a telephone-switching console, or other automated telephone systems.
• (Preferred) Should have excellent oral communication skills and experience in operating a keyboard.

BENEFITS:

• Competitive Compensation
• Sick Time
• 401(k) Matching
• Comprehensive Medical, Dental, and Vision Insurance Plans
• Life and supplemental insurance
• Referral Bonuses

Quality Temp Staffing is an Equal Opportunity Employer and value diversity at Quality Temp Staffing. Quality Temp Staffing does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.