Telephone Operator - Pbx Ii

St. John’s Regional Medical Center located in Oxnard California is a recognized as a Top 250 Hospital in the Nation and as one of America’s 100 Best Hospitals for Cardiac Care by Healthgrades. St. John’s Regional is a part of Dignity Health’s Southern California Division and is a member of CommonSpirit Health the largest not-for-profit health care system in the nation boasting an integrated network of top quality hospitals with physicians from the most prestigious medical schools and comprehensive outpatient services - all recognized for quality safety and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. Learn more at www.dignityhealth.org/StJohnsRegional.

Telephone Operator - Telecommunication - PBX II

St. John's Regional Medical Center

We are seeking a skilled and attentive PBX Operator to join our team. As a PBX Operator, you will play a crucial role in ensuring efficient and professional communication for St. John's Regional Medical Center.  You will be responsible for handling incoming and outgoing calls, directing calls to the appropriate departments or individuals, and providing excellent customer service.

• Answer Main PBX Switchboard, correctly routing all external and internal calls.
• Perform all Emergency code notifications, following established policies and procedures.
• Perform all Voice, overhead paging.
• Perform all urgent radio pages upon request using in house beeper system.
• Assist any and all Customers with any questions related to hospital Telephone service.
• Assist Telecommunications Supervisor maintaining in house Telephone Directory.
• Assist in any urgent patient room phone repair/replacement.
• Performs other related duties as assigned or requested.

• Two years on-the-job related experience with automated telecommunications equipment and PC operations required.
• Experience preferably in a healthcare environment.
• Supervisory experience helpful.
• Ability to communicate verbally and in writing clearly concisely and accurately.
• Must possess good interpersonal skills.
• Must be able to maintain composure in stressful situations and handle multiple tasks at the same time.
• Ability to prioritize responses in emergency situations. Able to maintain confidentiality of issues and materials designed as such.
• Ability to provide supervision of Operator I's.
• Basic knowledge of general concepts and vocabulary of computer systems and operating principles of PC's to in-house systems.
• Excellent customer service skills.

This position is represented by SEIU-UHW and is covered by the terms and conditions of the applicable collective bargaining agreement.