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Form of workJob Description
Healthcare Staffing Professionals, Inc. is currently seeking experienced Telephone Operators to work in Los Angeles, CA. Candidates must have at least 6 months of experience answering multiple telephone lines in an office setting.
Pay-rate:
$23/hr
Thursday-Monday 2:30pm-11PM, OR Thursday – Sunday 11pm-7:30am
Benefits:
Medical, Dental, Vision, 401(k) & Life insurance
Job Duties:
Pay-rate:
$23/hr
Thursday-Monday 2:30pm-11PM, OR Thursday – Sunday 11pm-7:30am
Benefits:
Medical, Dental, Vision, 401(k) & Life insurance
Job Duties:
- Assists callers and routes all general telephone inquiries, complaints and emergency calls to the proper person.
- Maintains an information directory of all stations served by a telephone system for reference in making calls.
- Initiates pages in response to disaster response systems calls: code blues, code reads, or other emergency/security response systems, following established procedures.
- Logs and keeps records of equipment problems, long distance calls, emergencies and incidental situations, and takes messages.
- Acts as receptionist or information clerk and direct visitors.
- Performs clerical functions including use of basic keyboarding skills in the preparation of documents or other reference materials.
- Screens calls to determine appropriate department or representative and provide information on access for services or other general information.
- Compiles reports on call center activity or other workload activity.
- Operates or monitors emergency alarm systems, emergency radio systems, and intercommunication systems and may report incidents to repair technicians or to the facility police.
- Operates public address systems.
- Assist internal and external customers for directory services, emergency response and assistance, paging, customer service, language line assistance and after hour support.
- Assisting providers and clinicians on placing language line calls to the interpreter line healthcare network.
- Assist Provider’s in Bi-Lingual calls.
- Monitor GameWell, Honeywell and Simplex alarm systems for the Medical Center and notify facility management in the event of any alarm.
- Provide support for AOD, Nursing admin and other affiliated centers for after hour emergencies.
- Provide in-person support to the command center during an emergency events, JACHO and Medicare visit.
- Provide support to Juvenile and emergency Psych calls for Providers.
- Telephone Operators Process all Emergency Calls,
- Activate Everbridge notification for emergency response.
- Six (6) months of experience answering multiple telephone lines in an office setting.
- Excellent oral communication skills
- Experience in operating a keyboard
