Technology Support Specialist

It's a New Year and a new opportunity. The successful candidate loves helping people, outstanding customer relation and support skills, technical proficiency with Microsoft Applications, Cloud and Operating Systems, ability to analyze a problem and get to the root cause and repair in a timely, organized and logical fashion.

A desire to learn new technology and be a creative problem solver. Leadership skills, capable of motivating and helping colleagues. Loves working independently and is self motivated to provide a superior client support experience.

The above are attributes of the ideal candidate we are looking for, to staff a key position in our OPUSCare Managed IT Services Program, this position is key to our organizations programs and ensuring our clients are delighted with the quality of pro-active service they have subscribed to.

You will be a member of our outsourced IT Services Team and will be responsible for providing service desk support. You will be providing level 3 support to end users and remote staff from the Bellevue office..

Responsibilities:

• Prioritize and respond to client service desk requests.
• Assist Tier 1 & 2 Service Desk Technicians as required
• Work closely with clients Associate Director of IT Technical Oversight to ensure client satisfaction
• Provide day-to-day administration and operational support for Windows and Mac desktop.
• Complete requests for PC support service in a timely manner. This includes setting up new PCs via imaging software, create accounts, providing access to different applications, etc.
• Complete requests for audio visual systems support on-premise as required
• Follow instructions to solve frequent problems when they arise.
• Coordinate computer equipment repairs with manufacturer service providers as required.
• Provide users training when required.
• Manage client hardware and software inventory.
• Install software when required.
• Create and deploy system images.
• Achieve performance targets.
• Collaborate and communicate effectively with team members.
• Responsively and effectively handle issues.
• Look for ways to improve customer experience.
• Promote and model OPUS culture, values, and brand promise.
• Continuously build professional and technical expertise.
• Maintain a clean and well organized workspace.
• Other technical duties as required.

Requirements:

• Diploma or certificate in information technology from an accredited educational institution
• 3+ years of direct frontline technical support experience
• Knowledge of and experience with MAC is an asset
• Knowledge of and experience with Microsoft 365 and Security
• Knowledge of and experience with Microsoft Azure and AWS Cloud Services
• Knowledge of and experience with Networking is an asset
• Knowledge of and experience with IT security is an asset
• Knowledge of and experience with Microsoft Teams
• Knowledge of and experience with ZOOM conferencing systems
• Requires excellent customer service skills, specifically the ability to deal effectively with end users
• Requires ability to work independently and to increase knowledge and skills through self-learning
• Must have excellent English written and verbal communication skills
• Strong team player and positive contributor
• Well-developed analytical, problem-solving, and decision-making skills
• Able to consistently live our values of being purposeful, achievement-oriented, cohesive, evolutionary and treating others as you want to be treated
• A strong customer experience focus
• A passion for life-long continuous learning and professional achievement
• Successful completion of a criminal record check
• Participate in on-call rotation

This is a contract position. Must have strong communications skills with English both spoken and written. This position is not gender specific; we are an equal opportunity employer. You must reside in the region near Bellevue and able to commute to the office location on a daily basis.

Job Types: Contract, Full-time

Salary: USD $75,000.00 - $95,000.00 per year

Benefits: Plus USD $1,000.00 health insurance benefit per month.

Job Type: Contract

Salary: $75,000.00 - $95,000.00 per year

Schedule:

• Monday to Friday

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Bellevue, WA 98004 (Required)

Ability to Relocate:

• Bellevue, WA 98004: Relocate before starting work (Preferred)

Work Location: In person