Technical Writer

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 270,000 members in California, Arizona, and Nevada. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The Job

The Technical Writer translates often-complex health insurance information into simple and user-friendly language, anticipating and answering questions and helping SCAN members make informed decisions. Whether developing content, updating versions or proofreading materials, the Technical Writer plays a key role in the SCAN member experience.

You Will

• Develops letter templates and other content for an older adult audience that is clear, concise, compliant and error-free while maintaining the brand voice.
• Owns version control, utilizing approved templates and creating multiple versions with variable data.
• Creates a range of member-facing communications in addition to correspondence, such as outbound phone messaging, staff talking points, or social media posts/responses.
• Proofreads, edits and revises content as needed for grammar, spelling, style, tone and consistency.
• Recommends and implements process improvements for efficiency and accuracy, enabling the team to more easily absorb additional versions and increased personalization.
• Represents Communications on cross-functional work groups and in meetings as needed.
• Participates in other writing tasks as requested, such as messaging for other audiences (providers, brokers).
• Understands relevant regulations (e.g., CMS, DHCS) and ensures that all member communications adhere to regulatory requirements and are submitted for review and approval by compliance, privacy, and/or legal departments as needed.
• Maintains professional and technical knowledge by attending educational workshops; establishing personal networks; and participating in professional societies.
• Actively supports the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Your Qualifications

• Bachelor’s Degree in Journalism, Marketing, Technical Writing, Communications or related field is preferred
• 5-7 years’ writing experience, whether as a journalist, business writer, Technical Writer or communications professional.
• 2 or more years’ experience conducting documentation quality assurance, including editing, reviewing, and writing.
• Experience in healthcare, health insurance or other regulated industry required.
• Experience producing content for senior audience a plus.
• Eagle-eyed proofreader: your own work is clean and error-free and you spot and correct others’ errors.
• Excellent interpersonal skills: you will closely collaborate with teams across the organization on a number of initiatives, so you know how to listen and when to speak up.
• Proficiency in Spanish, Chinese, Korean or Vietnamese a plus.
• Excellent problem-solving and time management skills.
• Highly motivated, well-organized multi-tasker, able to flex easily should projects or priorities shift.
• Ability to work with minimal supervision and meet deadlines consistently without sacrificing quality is a must.
• Familiarity with project management platform, such as Asana or Workfront.

What's in it for you?

• Base Salary Range: $58,200 to $93,100 annually
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Ten paid holidays per year, plus 1 additional floating holiday
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)