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SalaryDescription:
Job Summary: The Technical Writer I is responsible for producing high-quality documentation related to Geographic Solutions Unemployment System (GUS) software solution that meets applicable standards and is appropriate for the intended audience. The Technical Writer will work with various internal teams, including software developers, project managers, business analysts, and other SMEs to create end-user and system administrator documentation. The Technical Writer will also be responsible for contributing to release notes, business proposals, and other collateral documents.
Key Responsibilities:
- Create and maintain required end-user documents and reference materials
- Capture and maintain screenshots, flowcharts, graphics, and tables used in documents
- Edit and proofread documents to ensure correct grammar, punctuation, spelling, and page layout
- Create/index/review/edit documents that adhere to style and formatting guidelines
- Coordinate work with team members for document review purposes to ensure adherence to quality standards, deadlines, and proper procedures
- Maintain files and records for documentation history purposes
- Test end-user documentation against software to ensure document accuracy and completeness
- Contribute to the improvement of documentation standards, tools, and processes
- Ability to organize, establish priorities, follow directions, and achieve objectives with minimal supervision
- Ability to communicate with diverse levels of personnel (business analysts, project managers, developers, etc.) to discuss documentation and clarify software functionality
- Assist with analyzing existing technical documents and specifications to determine the application’s operational intent
- Ability to interpret technical information and document this information clearly and concisely
- Ability to be analytical, inquisitive, and proactive
- Ability to multi-task, meet deadlines, and manage time appropriately
- Ability to receive and take positive action on constructive feedback and editorial reviews of written documentation
Work Experience / Knowledge:
- Knowledge of MS Word (2016, O365), particularly in the creation and use of styles, templates, index tags, cross-references, and complex graphics (e.g., drawing canvases, layout options, etc.)
- Knowledge of MS Visio, MS Excel, Adobe Acrobat, TechSmith SnagIt, and MS SharePoint
- Experience with Accessibility and/or Usability/User-Centered Design standards for documentation
- 0 to 4 years technical writing experience or equivalent combination of education and experience
Qualifications / Certifications:
- Bachelor’s/associate degree in Technical Writing, English, Journalism, Education, Computer Science, or a related field
Special Requirements:
- Hours: Day shift. Evening and weekend hours may be required
Equal Opportunity Employer. M/F/D/V
