Address
Form of workDepartment: MED-Central IT
Salary/Grade: NEX/15
Job Summary:
This position is homed in the centralized Feinberg IT group and sits on the customer support team supporting the Feinberg School of Medicine.
Specific Responsibilities:
Strategic Planning
• Assists in the creation of workplace endpoint technology initiatives.
Administration
• Recommends modification of practices and procedures to increase effectiveness or efficiency.
• Authors Scopes of Work for small projects.
• Creates and maintains user documentation.
Development
• Installs, repairs and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures.
• Performs such tasks as replacing components, wiring circuits, taking test readings, and evaluating problems.
• Performs routine preventive maintenance tasks in accordance with established practices.
Performance
• Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices
• Supervises
• Other duties as assigned.
Minimum Qualifications: (Education, experience, and any other certifications or clearances)
• Successful completion of a full 4-year course of study in an accredited college or university leading to a
• Adobe Creative Cloud Suite
• Box Collaborative Storage
• identity management/provisioning
• information security
• Linux Operating System
• Mac OS X Operating System
• Microsoft Exchange
• Microsoft Lync
• Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
• Microsoft SharePoint
• Server hardware
• Storage hardware
• Windows Operating System
• FERPA
• FISMA
• HIPAA
• HITECH
• critical thinking
• Debugging
• decision making
• judgment
• problem solving
• Troubleshooting
• use-case analysis
• collaboration and teamwork
• facilitate collaboration
• functional documentation
• organizational skills
• planning
Minimum Competencies: (Skills, knowledge, and abilities.)
• Strong technical aptitude, experience working with computers
• Ability to troubleshoot desktop/laptop computer hardware/software
• Ability to work independently and with a team, demonstrate initiative, prioritize assignments, meet deadlines and problem solve on an ongoing basis
• Must be able to provide a high-level of customer service / support
Preferred Qualifications: (Education and experience)
• Bachelor's degree
• 1 years' experience in customer service / customer support environment
• Knowledge of Apple Mac and Windows operating systems
Target hiring range for this position will be between $26.27-$36.95 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.
Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.
Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.
Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more
Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.
#LI-ER1
Salary/Grade: NEX/15
Job Summary:
This position is homed in the centralized Feinberg IT group and sits on the customer support team supporting the Feinberg School of Medicine.
Specific Responsibilities:
Strategic Planning
• Assists in the creation of workplace endpoint technology initiatives.
Administration
• Recommends modification of practices and procedures to increase effectiveness or efficiency.
• Authors Scopes of Work for small projects.
• Creates and maintains user documentation.
Development
• Installs, repairs and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures.
• Performs such tasks as replacing components, wiring circuits, taking test readings, and evaluating problems.
• Performs routine preventive maintenance tasks in accordance with established practices.
Performance
• Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices
• Supervises
• Other duties as assigned.
Minimum Qualifications: (Education, experience, and any other certifications or clearances)
• Successful completion of a full 4-year course of study in an accredited college or university leading to a
• Adobe Creative Cloud Suite
• Box Collaborative Storage
• identity management/provisioning
• information security
• Linux Operating System
• Mac OS X Operating System
• Microsoft Exchange
• Microsoft Lync
• Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
• Microsoft SharePoint
• Server hardware
• Storage hardware
• Windows Operating System
• FERPA
• FISMA
• HIPAA
• HITECH
• critical thinking
• Debugging
• decision making
• judgment
• problem solving
• Troubleshooting
• use-case analysis
• collaboration and teamwork
• facilitate collaboration
• functional documentation
• organizational skills
• planning
Minimum Competencies: (Skills, knowledge, and abilities.)
• Strong technical aptitude, experience working with computers
• Ability to troubleshoot desktop/laptop computer hardware/software
• Ability to work independently and with a team, demonstrate initiative, prioritize assignments, meet deadlines and problem solve on an ongoing basis
• Must be able to provide a high-level of customer service / support
Preferred Qualifications: (Education and experience)
• Bachelor's degree
• 1 years' experience in customer service / customer support environment
• Knowledge of Apple Mac and Windows operating systems
Target hiring range for this position will be between $26.27-$36.95 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.
Benefits:
At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.
Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.
Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more
Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.
The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.
#LI-ER1
