Technical Support Specialist

At Edge Logistics, we deliver superior transportation management solutions to our customers through efficiency, technological advancements, and innovation. We deliver exceptional service by strategically placing technology and data at the forefront of our organization.

As a Technical Support Specialist, you will be the first point of contact of helpdesk support for all Edge Logistics team members. In this role, you’ll be managing and working tickets in our service queue, as well as leading and executing projects related to end user support. This role has immense opportunity for career growth, as the Technical Support Specialist will be involved in many key facets of our developing infrastructure and technologically advanced projects. This is an on-site position, 5 days a week in our Chicago office.

Our ideal candidate is competitive, self-motivated, production driven, and eager to learn. We provide a comprehensive training program for this role where employees will gain industry knowledge, learn about specialized technology, and gain understanding of end user optimization for the overall growth of the company.

Benefits

• Competitive pay
• Extensive training program
• Comprehensive benefits plans (health, dental, and vision)
• 401K employer matching plan
• Free and confidential professional coaching through Boon
• Employee events (happy hours, summer softball league, holiday party, etc.)
• Building includes full fitness center available to employees as well as employee lounges

Responsibilities:

• Respond to service desk tickets and provide support for reported customer problems, software, and hardware
• Provide quick and effective assistance with information technology systems
• Manage and improve implementation of Freshservice helpdesk platform
• Troubleshooting and support for all end-user issues, including mobile, desktop, audio/video, peripherals, printers/copiers, etc.
• Break down technological processes and deliver clear, step-by-step instructions
• Install and configure end user computer systems
• Diagnose software, networking and/or hardware issues
• Desktop/laptop deployments
• Communication with end users as required: keep them informed of incident progress, notify them of impending changes, etc.

Qualifications:

• Minimum 3 years of Service Desk experience or other Help Desk support positions
• Proactive problem-solving and analytical skills
• Patient, friendly demeanor a passion for problem-solving and customer service
• Experience with Microsoft’s core business applications and operating systems
• Excellent written and verbal communication skills