Technical Support Specialist

Job description

ABCPOS is looking for an amazing Bilingual Technical Support to join our growing team in Queens, NY. As a successful hire, you need to be fluent in verbal and written of English and Chinese.

Responsibilities:

· Collect customer data, process customer feedbacks, and promptly report to the supervisors

· Assist customers and sales team for technical inquiry and provide solutions at all levels (business, technical);

· Support the marketing team and sales team with technical internal training

· Provide weekly reports, data and all reports as required to the Technical Support manager

· Assist team to create the posts-sales service handbook, as well as employee handbook and customer training program;

· Responsible to make the equipment and software configuration list;

· Assist and help customers to solve various technical problems on the spot and report to the sale team and R&D department promptly.

Qualification:

· Must be Computer related majors, have relevant experiences is preferred

· Proficient in WINDOWS installation and debugging, understand basic computer knowledge such as TCP/IP，DHCP，LDAP，DNS

· Must have strong problem solving ability and good communication skills

· Must be fluent in Chinese and English and have the ability to work under the pressure

We sponsor CPT,OPT &H1B

岗位职责：

· 收集客户信息，处理客户意见丶建议，及时向有关部问反馈。

· 协助销售人员和客户进行各个层面（业务丶技术实现）的技术交流和解答。

· 支持市场和销售，为客户提供相关培训。

· 快速准确并按技术支持经理需求提供所有报告丶数据，如周工作计划/报告等。

· 辅助部门制定售后服务政策，员工及客户的培训制度

· 负责发货设备丶软件配置清单的制作。

· 接收和协助解决客户遇到的各类现场技术问题，及时准确的把现场信息反馈给销售和研发部门。

岗位要求：

· 计算机相关专业毕业或有相关经验者优先考虑。

· 熟悉DIV+CSS 布局

· 有很强的解决问题能力，具有良好的沟通能力。

· 工作态度积极，有责任感，具备良好的职业道德。

· 中英文流利者，英文需熟练，听丶说。有较强的沟通能力及抗压能力, 头脑灵活

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement

Compensation package:

• Bonus opportunities

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Will you require visa sponsorship now or in the future?

Experience:

• Customer service: 1 year (Required)
• Tech Support: 3 years (Preferred)

Language:

• Mandarin (Required)

Work Location: In person