Technical Support Specialist

We are looking for a driven and motivated Technical Support Specialist who is customer-service oriented and able to follow detailed instructions. The Tech Support Specialist must have excellent communication skills, both written and verbal, and an ability to learn quickly. A successful candidate will be customer-oriented and able to communicate effectively with co-workers.

Responsibilities:

• Respond to customer inquiries and complaints via phone, email and live chat.
• Use your knowledge of the company's hardware, software and policies to address customer issues.
• Resolve technical problems for customers.
• Familiarize yourself with the company's products and services.
• Provide customers with instructions for operating software applications.
• Identify, track and prioritize customer service issues.
• Maintain records of customer interactions.
• Operate a 40' Bucket truck and do on-site service work on signs

Job Type: Full-time

Pay: $15.00 - $22.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Technical Support: 2 years (Preferred)
• Windows: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person