100% telecommute.
Duration : 3 months to start with the total project to run 3+years – extensions happen every 3 months ***The ideal candidate is willing to stay in the position for at least 3 years.***
Job Responsibilities:
- Research and resolve issues reported by internal and external customers via ServiceNow
- Work closely with internal and external teams to troubleshoot technical issues and support break/fix efforts
- Communication and escalation of issues reported or discovered
- Technical support for file loads and transfers
- Facilitate meetings and presentations for internal teams and clients
- Identify opportunities for process improvement
- Ensure internal and external processes are accurately documented
- Training and onboarding new teammates as needed
Required skills:
- 1+ years customer-focused position involving technical knowledge of company’s products and services
- 1+ years Technical Support and troubleshooting experience
- 1+ years working with and assisting clients with help desk software
- 1+ years Microsoft Office Suite experience
- Ability to travel domestically up to 10-25% when required
Desired skills:
- Experience with GuidingCare or other case and/or Disease Management applications
- Experience with ServiceNow
- Basic SQL experience
- Experience with Government Healthcare (Medicare/Medicaid/ACA) experience
- Healthcare payer application experience
- Experience with Facets, QNext and/or HealthRules claims platforms
Additional Details :
Projected Start Date : 2024-04-22T00:00:00
Projected End Date : 2024-07-31T00:00:00
Client Company : UHG / Optum Shared Services (MN)
Vendor Pay Rate : 62.5
Selling points for candidate : This is a high PRIORITY requisition. This is a PROACTIVE requisition
Face to face interview required : No
Candidate must be authorized to work without sponsorship : No
Background Check : No
Drug Screen : No