Address
Form of work
SalaryGeneral Description
Posting Type: Open Competitive
Department: Dakota 911
Location: Dakota 911 Building, Rosemount
Salary Range: January, 2024 Hourly Rate: $34.53 – 43.70; Annual: $71,822 – $90,896
July 1, 2024 Hourly Rate: $35.39 - $44.79; Annual: $73,611 - $93,163
Close Date: This posting should be open until position is filled.
This is a non-Dakota County recruitment. To review the full job description and to submit an application visit https://www.dakota911mn.gov/careers. All materials will be collected by Dakota 911. Please refer to the Dakota911 website for employment and benefits information.
This position is responsible for troubleshooting technology related issues, and for providing support and maintenance of systems and equipment in a critical public safety environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and equipment to ensure optimal performance.
** All questions should be directed to Jennifer Hildebrandt at 651-322-8660 or Jhildebrandt@dakota911mn.gov.**
Minimum Qualifications
- Two-year degree or certificate in information technology, or related field and three years related work experience;
- Equivalent combination of education and work experience to equal or exceed 5 years.
DESIRABLE QUALIFICATIONS:
- Degree in information technology or related field.
- Associate’s Degree
- Working knowledge and foundational understanding of Windows (Desktop and Server).
- Functional understanding and knowledge of networking, including a basic understanding of networking and internet connectivity, including the functions of modems, routers, switches, and Wi-Fi routers/access points.
- Experience in creation and management of MS Active Directory systems and group policy.
- Experience with deploying and supporting MS Office 365.
- Cisco Certification (CCNA).
- Knowledge of information security administration.
- Previous government or public safety experience.
Duties & Responsibilities
- Manage computer software/hardware systems, peripherals including printers, fax machines, and other devices.
- Assist with helpdesk resolution. Troubleshoot and solve problems employees are experiencing with computers, LAN/WAN connections and software functions.
- Configure and deploy Windows OS; testing and upgrading to new versions as required by EOL cycles.
- Manage user accounts on LAN/WAN, network, phone system, and other public safety systems.
- Manage physical and virtual servers including Exchange and working with MS Active Directory and group policy.
- Assist in the development and maintenance of backup systems, security systems, and anti-virus systems.
- Maintain inventory of PC, copier, printer and network peripherals; software and hardware licensing and maintenance agreement information.
- Liaise with vendors contracting Technical Support to Dakota 911.
- Assist with network administration and monitoring.
- Research, develop and continuously improve options for hardware and software, processes and technical documentation, back-up procedures, test plans, and reports.
- Provide supporting documentation and assistance in the development of the department budget.
- Provide end-user support for VoIP telephone and voice message applications.
- Communicate with vendors/consultants to specify products and services to meet needs; assist in the recommendation and selection of vendors and purchase of products and services.
- Identify computer training needs and conduct or assist in the coordination of necessary training.
- Support training and conference room audio and video equipment.
- Provide on-call coverage evenings, weekends, and holidays for information technology related issues.
- Facilitate security awareness training for staff.
- Serve as the local agency security officer (LASO) to the MN Bureau of Criminal Apprehension to facilitate, coordinate and/or conduct security compliance audits required by the FBI, BCA, or as directed by management.
- Perform other duties as apparent or assigned.
Knowledge, Skills & Abilities and Work Environment
- Ability to communicate effectively in written and oral form with other department members, vendors and the public.
- Knowledge of principles and practices in computer hardware and software, network, and telecommunication systems.
- Ability to support both desktop and shared resource systems.
- Ability to accurately troubleshoot, repair or replace hardware as needed.
- Ability to listen to others for their understanding of their needs and situations and communicate effectively, both orally and in written form to assure quality applications development.
- Ability to explore and learn new technology.
This is a non-Dakota County recruitment. To review the full job description and to submit an application visit https://www.dakota911mn.gov/careers/. All materials will be collected, and questions answered by Dakota 911.Please refer to the Dakota911 website for employment and benefits information.
