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Form of workCalabrio is seeking a highly skilled and motivated Engineer of Digital Infrastructure to join our team. As a Tech Support Engineer of Digital Infrastructure at Calabrio, you will have the opportunity to work in a dynamic and collaborative environment where innovation and continuous improvement are highly valued.
Responsibilities:
- Provides technical L2+ support, responds to and completes help desk tickets as submitted by end-users.
- Setting-up and onboarding new employees including their accounts, hardware, and software requirements.
- Responsible for remote installation, configuration, maintenance, and troubleshooting of user PCs, printers, and conference room equipment.
- Performing hands-on fixes at the desktop level, including installing hardware, software, and configuring systems and applications.
- Monitor (SIEM/SOAR) solution and enhance the threat detection capabilities. Work with team to remediate security vulnerabilities.
- Testing and installing computer hardware and software applications.
- Assisting the organization by taking inventory of all hardware and software resources.
- Developing and maintaining required end-user documentation.
