Address
Form of workTechnical Services - Office
Pay Rate: $18.14/hr
Hours: 8:00 am to 5:00 pm, Mon - Fri
Location: Onsite - New Orleans LA 70112
Duration: 1 Year
Driving: Greater than 51%
ESSENTIAL FUNCTIONS:
SKILLS:
EDUCATION: Minimum High School diploma or equivalent
EDUCATION VERIFICATION: Yes
Most important REQUIRED skills or experience a candidate must have
Reliability, clean driving, customer service
Physical Requirements
Driving, Lifting, walking
Benefits: (employee contribution)
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#IND23
Pay Rate: $18.14/hr
Hours: 8:00 am to 5:00 pm, Mon - Fri
Location: Onsite - New Orleans LA 70112
Duration: 1 Year
Driving: Greater than 51%
ESSENTIAL FUNCTIONS:
- Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
- Provide on-going end user training on equipment
- Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
- Provide IP address support
- Perform basic equipment problem diagnosis
- Point of contact for equipment removal and delivery for onsite support
- Contact service as required (company and 3rd party)
- Utilize company web-based applications as required to include Service Call Handling
- Accurate call reporting on Equipment in company designated system
- Remote Service call onsite support Driving (if required for duties)
- Download and install printer drivers on end-user equipment
- Perform printer mapping to PC as required
- Escalate printer network issues to appropriate resource
- Physical as well as remote device management and control
- Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
- Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise
- Non-company device management as required
- Perform remote device monitoring and remote solve (company Device Management)
- Identify and promote company Office Solutions
- Pro-actively manage consumables and supplies using the DOS calculator
- Maintain on-site operator replaceable parts inventory
- Collect equipment meter information and submit for billing purposes
- Perform Data Entry for activity and asset tracking
- Manage and maintain on-site parts inventory using PM4
SKILLS:
- Lift and move up to 50 pounds
- Read, write and follow basic English instructions
- Customer service and communication skills
- Ability to manage multiple tasks
- Perform duties with minimal supervision
- Basic Equipment problem solving and diagnosis per training provided
- Customer problem resolution including escalation as required
- Coordinate work tasks to ensure fulfillment of SOWs
- Track and report account information as required
- 1-2 years relevant experience resolving customer and equipment printing issues
EDUCATION: Minimum High School diploma or equivalent
EDUCATION VERIFICATION: Yes
Most important REQUIRED skills or experience a candidate must have
Reliability, clean driving, customer service
Physical Requirements
Driving, Lifting, walking
Benefits: (employee contribution)
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#IND23
