Service Manager

Service Manager

Overview:

Baton Rouge, LA: Flexicrew Technical Services (FTS) is seeking a Service Manager to provide the vision, direction and support to ensure customer satisfaction while maintaining company profitability through defined empowerment and supervision of the Service Department and its team members.  The Service Manager will ensure a safe working environment through partnership with the General Manager and Director, Environmental Health & Safety to report such issues.  The Manager will ensure that all company standards are adhered to and executed consistent with company direction.

Essential Duties:

• Manage the strategic direction of the branch Service Department, while providing leadership to all Branch Service team members, to include the service department financial performance (P&L), training, safety, department processes, customer services, & pricing, vendor products/systems and equipment awareness.
• Lead safety meetings, ensure near miss reporting policy compliance and partner with the Safety Department to investigate safety incidents.
• Coach and develop direct reports on employee relation issues, to manage customer orders and repairs, ensure proper job openings, quote completion, job changes, closing and invoicing.
• Motivate the Service Department to perform at a high level and ensure accountability of them to include quality and efficiency.
• Monitor & manage the selection, hiring, development, training, and new hire procedures.
• Manage the communication and relationships with customers by building trust and ensuring customer satisfaction through regular customer visits with an added focus on top 10 service accounts.
• Practice positive customer conflict resolution strategies to mutually benefit the Company & Customer.
• Serve as liaison between the organization, its customers, and manufacturers, in problem resolution while maintaining profitability.
• Manage and maintain a fleet of road service and delivery vehicles for maximum performance and controlled expense.
• Represent the Service Department’s brand and gain additional Service revenue through the support of Account Managers.
• Provide fleet management support by managing expenses for external customers and the company to ensure maximum profitability.
• Manage department needs associated with maintaining supplies, uniforms, tooling needs, building maintenance, and equipment, within budgeted guidelines and as demands are presented.
• Performs other duties as assigned.

Requirements/Skills:

• Bachelor’s Degree or equivalent experience preferred.
• High School Diploma or G.E.D. required.
• 2+ years working experience in forklift repair or related industry preferred.
• Management or supervisory experience preferred.
• Knowledge of business and management principles.
• Ability to develop direct reports through coaching and reinforcement (Hard Skills/Soft Skills).
• Mechanical aptitude and technical knowledge preferred.
• Excellent verbal and written communication skills are required for this position.
• Excellent intrapersonal, customer service, math, reading comprehension and problem-solving skills.
• Proficient with Microsoft Outlook, PowerPoint, Excel, and Word.

Physical Requirements:

• Standing, walking, lifting, twisting, and bending on a frequent basis.
• Ability to lift up to 40 pounds.

Equal Opportunity Statement:

Flexicrew Technical Services is an Equal Opportunity Employer; employment with FTS is governed on the basis of merit, competence, and qualifications. Employment or consideration will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.