Administrative Assistant

Responsible for assisting the customer service department and ensuring the company delivers the highest level of customer service possible. Responsible for supporting high-level management or entire departments. Provides administrative support and performs numerous duties, including scheduling, writing correspondence, emailing, handling visitors, routing callers, and answering questions and requests.

Primary Responsibilities

• Investigate customer's problems and find solutions.
• Communicate with customers via phone, email, or letter
• Resolve complaints and order issues.
• Ask customers to provide feedback on agents and customer service experience.
• Keep abreast of new company products and services.
• Oversee product exchanges and returns
• Compile and print reports on overall customer satisfaction.
• Work with management on customer service initiatives.
• Utilize social media to respond to customer complaints and praise.
• Provide administrative and clerical support to departments or individuals.
• Schedule meetings and arrange conference rooms.
• Detailed documentation is required.
• Bring a task to completion.
• Alert the manager about cancelations or new meetings.
• Handle information requests.
• Prepare correspondence and stuff mail into envelopes.
• Arrange for outgoing mail and packages to be picked up.
• Prepare statistical reports.
• Manage spreadsheets.
• Greet and receive visitors.
• Prepare confidential and sensitive documents.
• Coordinates office management activities.
• Determine matters of top priority and handle them accordingly.
• Takes and transcribes dictation.
• Maintain office procedures.
• Coordinate travel arrangements; prepare itineraries; prepare, compile, and maintain travel vouchers and records.
• Operate office equipment, such as photocopy machine and scanner.
• Relay directives, instructions, and assignments to executives.
• Receive and relay telephone messages.
• Direct the general public to the appropriate staff member.
• Maintain hard copy and electronic filing system.
• Sign for UPS/Fed Ex/Airborne packages.

Qualifications

• Must have a Valid Drivers License
• Must be able to pass a Background check
• High school diploma or GED certificate
• 1+ years of experience as an Administrative Assistant is preferred
• Fast, proficient, and accurate typist
• Proficient with Microsoft Suite and common office equipment
• Excellent customer service and communication skills
• Self-starter who works well independently
• Professional demeanor