Address
Form of workAV Stumpfl’s Pixera is growing to meet demand as our media server is quickly gaining wide adoption in the US across live event, fixed installation, and virtual production markets. Users love Pixera for its ease of use and powerful feature scope. We are seeking an experienced video technician with strong customer service skills to join our international team who will be responsible for Pixera project coordination and customer support. This person will be responsible for identifying and closing Pixera business and supporting our user community through training and support. A typical workday may include, but not be limited to, market analysis, client outreach, customer demos, leading training, processing orders, customer support, and business travel.
At AV Stumpfl, we are motivated by our shared love of pushing the boundaries of large-scale live digital media by empowering those who design and implement shows with the best possible tool. The successful candidate will share our commitment to surprising and delighting customers, who are highly self-motivated, and who want to join the international entertainment technology market.
Location: Los Angeles, CA
Start Date: ASAP
Qualifications
- Experience in technology sales role (at least 3 years preferred)
- Experience with audio, lighting, projection, LED display technology strongly preferred
- Proven track record in generation of new business
- Strong written and spoken communication skills
- Strong organizational skills
- Teaching, tutorial, or instruction experience preferred
- Strategic thinking and creative problem solving
- Ability to learn new technologies.
- Strong commitment to excellence in customer service
- Analytical skills to interpret sales data and improve sales processes
Responsibilities
- Achieve high-level proficiency with Pixera software
- Test and develop new workflows that push Pixera into new creative and commercial arenas
- Act as customer voice advocate for the Pixera development team
- Manage institutional sales accounts through strategic business development and follow up
- Develop “go to market” campaigns for products and initiatives
- Generate leads and book appointments with prospective customers
- Process new sales, ensuring continuity, consistency, and quality in the customer experience
- Work with global training team to create and update Pixera curriculum
- Conduct trainings at our new Los Angeles office or remotely as needed
- Create informative and polished how-to resources via written and video documentation
- Provide first line of defense technical support and triage
- Support user community through active participation in industry groups and online forums
- Oversee technology demonstration facility at LA office
- Build and deliver polished, Technical Sales presentation to large customer groups
- Assist in planning and organizing tradeshows and participation in conferences
- Select travel to customer and project sites (~25%)
What we offer
- Competitive salary and benefits package
- Opportunity to be involved in and influence a broad array of applied technology projects
- A place on a world class, deeply experienced, collaborative team
- Autonomy, independence, and flexibility
- Domestic and international travel opportunities
