Supervisor of Loan Operations (Booking and Prep)

100 Federal Street. Pittsburgh, Pennsylvania. 15212.

• Directly supervises up to 15 individual contributors in their daily performance and duties
• Approves and monitors non-exempt employee timecards, including overtime and paid time off
• Conducts daily team huddles, and escalates issues to manager, as appropriate
• Schedules quarterly team meetings and Prepares agendas
• Conducts monthly 1:1 coaching session
• Daily/ Weekly assignments of team responsibilities
• Assists in semi-annual and annual review writing and conversations
• Seeks cross-departmental improvement opportunities
• Provides and seeks feedback; fosters open communication
• Plans and facilitates employee engagement events
• Prepares, updates and cascades procedures and job aids, and verifies for understanding
• Quickly resolves business partner or systemic issues with little to no supervision
• Challenges the status quo, including processes, people and technology
• Provides and maintains periodic or ad-hoc reports; analyzes data, trends and strategizes
• Primary point of contact for systemic information and details for audit/ risk testing
• Daily risk mitigation and escalation, as appropriate
• Implements, Updates and tests various applications
• Assesses skills, identifies training gaps and opportunities; coordinates new hire and remedial training
• Adheres to and upholds FNB’s core values; leads by example

Position Title: Supervisor of Loan Operations
Business Unit: Operations
Reports To: Varies
Position Overview:
This position is primarily responsible for managing the loan servicing functions in the Loan Operations. The incumbent oversees the consumer, commercial and mortgage loan portfolios relative to document production, loan booking, loan funding, maintenance,non-post and loan review. The incumbent implements strategies to achieve goals developed for the department as part of the Loan Operations annual operating plan and insures the department's compliance with operating policies and procedures , outside regulatory requirements and departmental training.
Primary Responsibilities:
Organizes the work activities, directly supervises assigned personnel and communicates with appropriate management and staff personnel to provide periodic reports. Organizes, schedules, and distributes work of the Loan Operation function and other Loan Operation personnel in order to achieve established goals. Directly involved in annual staff reviews.
Reviews loan procedures to ensure that exception items are addressed. Assists in the loan operation consolidation of acquired banks and assists in the creation and maintenance of system specifications for loan products and loan documents. Prepares, updates and insures proper distribution of the Loan Operation procedures.
Creates, maintains and communicates efficiently the systems and procedures for Loan Operations. Provides a conduit for communication and resolution of Loan procedural or systematic problems. Investigates developments in technology, software and systems.
Continually reviews journals, articles, publications and other materials or attends informational sessions to review regulatory and legal changes pertinent to operations and to ensure that departmental policies and procedures comply with all applicable regulations.
Provides periodic reports to the Manager of Loan Processing or Loan Accounting or Document Servicing and other groups as required. Communicates with other department managers and appropriate staff personnel in order to integrate goals and activities.
Implements strategies to achieve goals assigned to the department as established in the Loan Operations annual operating plan, assists in the development of the annual budget for the department and adheres to budget parameters.
Keeps personnel informed of pertinent policies and procedures affecting the department and their jobs and creates an atmosphere in which upward communication from employees is encouraged.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Education:
High School or GED
Minimum Years Experience:
7
Special Skills:
Detail-oriented
Excellent organizational, analytical and interpersonal skills
Excellent communication skills, both written and verbal
Ability to work and multi-task in a fast paced environment
Ability to use general office equipment
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Basic Level
Working knowledge of banking operating policies and procedures.
Special Licenses and Certificates:
N/A
Physical Requirements:
N/A