Technical Project Manager, Enterprise Digital (Remote)

Please note that applicants are required to answer screening questions, complete the skills test and submit the audio Q&A. Please prepare time for these activities when applying.

Cylogy, Inc. is a fun, boutique digital experience and martech consulting firm that’s been based in San Francisco for over 20 years. We are looking for an enthusiastic, entrepreneurial Technical Project Manager to join our distributed team to project and success manage client projects from initiation through delivery.

Meet Cylogy

We take great pride in our culture of healthy work-life balance, broad collaboration, personal accountability and individual evolution. We are inclined towards a flat, collaborative organization where we primarily organize around projects and objectives, and all take a positive “can do” attitude.

Our client relationships tend to be long running partnerships (5-10 years), where we play a range of advisory, project build and team augmentation roles.

Our services span digital strategy, technology procurement advisory, platform implementations (Sitecore, Umbraco, Optimizely, etc.), headless/decoupled/Jamstack conversions, custom software development, devops and agile change management, systems integration (back office, CRM, MAP, etc), cloud infrastructure optimization, custom training and ongoing application maintenance.

Our HQ is in San Francisco, but our team is distributed across the United States, South America, Europe and India. We are a flexible, remote-first organization.

The Job

This is a full time, remote position with competitive salary, flexible work, generous holidays and competitive benefits (medical, dental, life insurance, HSA, 401k, etc.). You must be able to work during US Eastern or Pacific business hours. You must be able to legally work in the United States and have a US-based residence address.

As a Technical Project Manager you will be responsible for managing timely and on-budget project success from kick-off through completion using agile methodologies, typically adapted for each client context. You’ll embrace and advance Cylogy’s project management practices, and be the liaison between the client and project teams.

We are looking for a team member who is a heads-up critical thinker, proactive, demonstrates strong follow through, looks around corners on behalf of our clients and applies an entrepreneurial spirit to their work.

You’ll be supporting projects for our B2B tech clients with a team of talented and collaborative digital strategists and software engineers.

Responsibilities

Project Ownership & Leadership

• Responsible for timely project tracking and reporting, providing transparency to both the client and internal Cylogy leadership.
• Set expectations for your project team regarding hours budget, prioritization and the client’s ultimate goals.
• Give regular feedback about performance directly to team members, and also share with Cylogy's Technical Director.
• Look out for red flags that indicate a team member is struggling with tasks or has a conflict with another team member, and resolve issues.
• Regularly refine and evolve our agile practices in Jira Service Management, and incorporate new tools or features for team collaboration.

Sprint management

• Independently craft sprints that blend the client’s priorities with our recommended maintenance tasks, while considering team capacity and budget constraints.
• Enforce ticket and sprint readiness: story points, requirements and acceptance criteria.
• Lead sprint retrospectives that encourage candid feedback and turn lessons learned into action items.
• Create and maintain organized release schedules in Jira and company calendars.

Budget management

• Ensure that all time and materials reporting is accurate, complete and ready for invoicing by the first business day of the new month.
• Projects are set up so developers intuitively understand how to log their time.
• Audit hours weekly and train team members on making time entry corrections.

Client Management

• Serve as the primary point of contact for clients and maintain regular communication to develop and maintain strong relationships, ensuring that their technical and business needs and expectations are understood and addressed.
• Hold client success meetings to uncover small but accumulating pain points.
• Adapt communication and reports according to the client’s preferences.

A normal day in this role

• Engage in daily scrum calls to check that team members are on track
• Checking on ticket and sprint status, looking out for blockers and dependencies, and following up on action items
• Preparing for and leading client status calls
• Keeping tickets up to date with call notes and decisions made
• Providing status updates to clients
• Replying to incoming requests, assigning to team and scheduling work
• Preparing tickets for future sprints: collecting technical and business background, writing requirements or requesting assistance in advance
• Creating or editing tutorials and project documentation
• Scheduling future releases
• Check that teams have been logging their hours on time, and correctly
• Reviewing budget status and strategically adjusting the project plan as needed

Required Skills

Must have:

• Bachelor’s degree, preferably in a STEM field
• 7+ years of relevant work experience
• 4+ years managing Enterprise Digital, martech or app development projects
• Strong critical thinking, analytical and problem solving modus operandi
• JIRA super user (admin, automation, board settings)
• Proactive communication, providing information to clients before they have to ask for it
• Tech savvy, passionate and experienced with Enterprise Digital / martech systems
• Customer focused, high emotional intelligence and strong listening skills
• Adaptive to changing client needs, and able to quickly reorganize and modify plans
• Extreme attention to detail, while able to multitask and prioritize efficiently
• A demonstrated ability to communicate and collaborate effectively both in person and across the modern digital workplace systems (Slack, Google Workspace, JIRA, etc.)

Nice to have:

• PMP Certified, PMI Agile Certified, Practitioner (PMI-ACP), or equivalent
• Experience with Jira Service Management
• Experience with Sitecore CMS
• Experience with Adobe AEM, Optimizely or Umbraco CMS
• Experience with headless, API first projects
• Mobile app project leadership

Benefits

• Competitive salary
• Remote first, flexible, MBO/OKR focused work culture
• Unlimited PTO policy
• Medical, dental and vision benefits with HSA/FSA options
• Additional benefits such as life insurance, 401k and more
• Company profit share participation after first full year of employment
• Top tier company-provided hardware and software tools
• Travel opportunities for team building, industry training, and client visits
• Significant opportunity for self determination and career advancement

Job Type: Full-time

Pay: $95,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Compensation package:

• Performance bonus
• Profit sharing

Experience level:

• 6 years

Schedule:

• Monday to Friday

Application Question(s):

• Please share 3 characteristics from the job description that strongly match your work style.

Experience:

• Jira: 5 years (Required)
• Technical Project management for websites/apps: 5 years (Required)
• professional services/agency: 2 years (Preferred)
• agile project management: 3 years (Required)

Work Location: Remote