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Form of workJob Description
When you’re part of our team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
The Technical Applications Scientist is responsible for providing remote pre and post sales technical support of products to customers and field personnel, as well as relaying customer feedback to the organization. The Technical Applications Scientist role is office-based and requires on site presence.
Location: Hybrid work in Carlsbad, CA, USA, Grand Island, NY, USA. Eugene OR, Rockford, IL, Budapest, Hungary, or Madrid, Spain. Residency near either locations required. No relocation will be provided.
Responsibilities:
- Provide technical support for molecular biology product lines and services by answering customer technical inquiries. Inquiries may be received via telephone or email.
- Provide customer support on technical issues by applying all available resources, and advance issues or problems when warranted.
- Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge.
- Accurately record pertinent information from customer contacts in Customer Relationship Management system.
- Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides.
- Recommend changes to knowledge databases, website, and other company-managed databases of technical information.
- Present technical updates to colleagues and contribute to department meetings.
- Participate in additional special team or individual projects.
- May perform other job-related duties as opportunities arise.
Minimum Qualifications:
- Requires a B.S., B.A. or M.S. in molecular biology or similar field.
- 3+ years of laboratory experience in molecular biology techniques required. Experience in cloning, Protein Expression and/or gene expression profiling (RNAi, real-time PCR, arrays, etc.) is most applicable.
- Proven technical writing capabilities and interpersonal skills.
- Proven track record to quickly learn large amounts of new, complex technical information
- Proven ability to effectively communicate, both orally and in writing, to customers and colleagues
- Ability to effectively manage multiple priorities, in a fast-paced environment
- Problem-solving ability
- Digital literacy, including spreadsheet, database, word processing and Internet applications
Preferred Qualifications:
- A PhD. or a PhD. with post-doctoral experience.
- Prior experience in customer service.
- Hands on experience with CRISPR/Cas9-based genome editing and/or Protein Expression.
- Experience in an applied science area (i.e. food and animal health, clinical research, diagnostics, etc)
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What Thermo Fisher Scientific Offers to Employees:
Compensation and Benefits
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
Medical, Dental, & Vision benefits – Effective Day 1
Paid Time Off & Holidays
Participation in Annual Incentive Program
401K Retirement Savings Program
Tuition Reimbursement – Available after 90 Days!
Employee Referral Bonus
Employee Discount Program
Employee Assistance Program
Employee Stock Purchase Program
Charitable Gift Matching
Company Paid Parental Leave
Career Advancement Opportunities
Our Mission is to enable our customers to make the world healthier, cleaner, and safer. As one team of 125,000+ colleagues, we provide an inclusive culture while sharing a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Compensation and Benefits
The salary range estimated for this position based in New York is $60,000.00–$85,000.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
