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Form of workLooking for an Communications Analyst / Technical Writer opportunity at a place you can make a difference every day? Discover this great opportunity in our San Diego, CA location. This position is eligible for remote work. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors by discovering your new role supporting this critical mission. Local onsite customer support is required as needed.
This position is contingent upon your ability to obtain/maintain/transfer your Secret clearance.
Join Serco in support of our Defense Service sector and Systems Integration and Installation Business Unit as an Communications Analyst / Technical Writer supporting the Tactical Afloat Networks Program Office (PMW 160). As a Communications Analyst / Technical Writer, you will responsible for creating and preparing complex manuals and technical publications covering software, hardware, testing and various other technical areas in support of US Navy C4ISR systems.
In this role, you will:
Be responsible for the collection and organization of information; producing parts and systems illustrations using digital photography, three dimensional models, and/or line drawings; working directly with the customer to achieve a product that meets the contractual expectations of all parties; and coordination with a logistics support team on final product deliverables.
Deliverables include complete operation and administration manuals for hands-on equipment operation, Navy shipboard installation, and detailed troubleshooting procedures.
Other deliverables include hardware and software installation and configuration guides, training materials, reports, standard operating procedures, and interactive electronic documents and collections of documents, all of which must meet military standards and customer documentation standards and requirements.
Able to manage multiple projects, priorities and inputs within a functionally matrixed organization with limited supervision.
Candidate must be able to independently plan and schedule work activities to meet work product delivery dates.
Ability to establish positive working relationships with highly technical subject matter experts to obtain data required for technical documentation development, as well as innovative research and problem solving abilities to research sources and identify and extract relevant data from a wide variety of organizations and data repositories.
Actively participate in technical and programmatic meetings to provide status and define technical documentation development requirements and milestones.
The position will also involve submitting CSRs for ATIS testing, request TMIN information and processing docs to FI in TDMIS, reviewing ILS certifications and determining TMs that are applicable, gathering logistics products based off ILS certifications to create ILS CDs to support installs, responding to data calls, ordering nomenclature plates, proofing documents and NAVWAR cover sheets for Final Issue, applying APLs/XRIC to TMINs, updating SAILOR with documents that have been processed for Final Issue, and maintaining weekly reports for PMW-160 for documentation.
To be successful in this role, you will have:
- Active Secret Clearance and US Citizenship.
- Bachelors Degree and eight (8) years or more of experience; or ten (10) years of experience and a High School diploma may be substituted in lieu of a degree.
- Experience being hands-on with equipment and validating/verifying procedures on hardware and software systems.
Excellent attention to detail, a strong work ethic, willingness to learn on the job, excellent written and verbal communication skills.
Ability to adjust to constantly changing priorities and tasks.
- Ability to work at customer site as needed.
Ability to travel (10% of year).
If you are interested in supporting and working with our military and a passionate Serco team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
In compliance with state and local laws regarding pay transparency, the salary range for this role is $110,424.60 to $184,041.00; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
Company OverviewSerco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco.
If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
