Systems Support Specialist

Okuma Fishing USA is looking for a talented individual to join our organization as a Systems Support Specialist. This person will work strategically with our Business Systems Manager to make sure our IT practices stay aligned with our business needs.

Duties:

• Act as the initial point of contact for all computer and system related concerns for the business. Work directly with users to understand the individual needs of the departments.
• Install and maintain business PCs, networks, and peripheral.
• Liaison between Managed Service Provider (MSP) and the business.
• Monitor system Performance and usage to maintain security and reliability
• Assist implementation projects from beginning to completion, as well as collaborate with cross-functional teams to ensure successful project delivery.
• Improve training and operational procedures within a business to increase efficiency and productivity.
• Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge
• Create and maintain technical documentation for systems and processes.
• Assist in collaboration with business stakeholders to gather and analyze requirements for system enhancements and new projects.
• Conduct system architecture analysis and provide recommendations for improvements. Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
• Stay up-to-date with industry trends and best practices in business systems specialist.

Skills:

• Strong troubleshooting skills are a must!
• Knowledge of cloud systems: NetSuite (ERP), PaceJet (Shipping), TrueCommerce (EDI), RF-Smart (WMS), Celigo (Connector).
• Knowledge of maintaining Microsoft Azure.
• HTML, SQL, VISIO
• Strong Technical Document and SOP writing skills.
• In-depth Knowledge of EDI Setup, Mapping and troubleshooting.
• Strong analytical and problem-solving skills.
• Knowledge of system architecture principles and best practices.
• Experience with microservices architecture and cloud-based technologies.
• Understanding of network infrastructure concepts
• Recommend process improvements to ensure system reliability, scalability, security, integrity and performance.

This is an excellent opportunity for a skilled Business Systems Analyst to join our team. We offer competitive compensation and benefits packages, including medical insurance, retirement plans, and professional development opportunities. If you have the required skills and experience, we encourage you to apply.

Job Type: Full-time

Pay: $32.00 - $36.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Warehouse Operations: 2 years (Required)
• JavaScript: 2 years (Preferred)
• Azure: 2 years (Preferred)
• NetSuite (or any ERP, like SAP): 2 years (Preferred)
• EDI: 2 years (Preferred)

Ability to Commute:

• Ontario, CA 91761 (Required)

Work Location: In person