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Form of workJob Description
Job Description:
Pay Range $21hr - $26hr
Responsibilities:
Pay Range $21hr - $26hr
Responsibilities:
- Primary point of contact for the CEO.
- Support SLT, as needed.
- Exceptional analytical and technical skills in Apple Devices & software (Mac and mobile devices); as well as other workstations & end user technologies.
- Strong Organizational & Customer Service skills.
- Ability to work independently as well as collaboratively with local.
- Ability to provide report support.
- Drive issues & opportunities to resolution with other teams and vendors; escalating as needed.
- Travel may be required.
- Be available as on-call support.
- 5+ years of relevant experience in corporate IT support in a hybrid Apple and Windows environment.
- Exceptional Customer Experience skills and Customer Success obsessed.
- Thorough understanding of the service desk and customer support environment.
- Deadline oriented with appropriate sense of urgency and ability to make quick and informed decisions.
- Tolerance for ambiguity in a constantly changing environment.
- High energy level and creative problem-solving abilities.
- Excellent verbal, written and interpersonal communication skills with the ability to present complex ideas in clear, concise fashion to technical and non-technical internal customers.
- Proven analytical, evaluative, and problem-solving abilities.
- Self-motivated team player.
- Expertise in Windows, iOS, MSFT O365, Zoom, and mobile device support.
