Business Support Specialist

About us
Superior Financial Systems, Inc. is a small company, built on the principle that we take care of our employees so the employees can take care of our merchants. We have been in Santa Clarita for over 20 years, and are searching for team members ready to help us reach the next 20-year milestone.

We work directly with business owners around the country to support their processing needs, providing contactless payments, online payments, and chip & pin support at the storefront. Customer Service and Support is a point of pride for our staff, and we show it.

We are currently hiring for Business Support Specialist, a position vital to our merchant base, as this person will work directly with business owners around the country to ensure their merchant credit card programs are operating efficiently.

There will be a 90-day probationary period. The first month is PART TIME, 10am to 2pm, for paid training. The position will move to FULL TIME, 8am to 4pm, at the start of the second month. The permanent schedule for this position is FULL TIME, 8am to 4pm, Monday through Friday.

Duties include:

• Maintaining Merchant Records
• Handling both Inbound AND Outbound support calls
• Reviewing and organizing files
• Annual Check-in calls to active merchants
• Managing the Merchant PCI Compliance program
• NO Sales calls required

Interested Applications should:

• Be friendly and outgoing
• Be confident answering and communicating via phone
• Be able to independently follow both verbal and written instructions
• Have moderate experience in using Microsoft Office Products and Adobe
• Have excellent organizational and time-management skills

Requirements to apply:

• High School Diploma.
• Minimum 1 year of experience in Customer Service or Administrative Support
• Completion of all tests requested at submission

Experience in the merchant services industry is not required, we will train you for the position.

Superior Financial Systems, Inc. provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Customer Service or Administrative Support: 1 year (Required)

Ability to Commute:

• Santa Clarita, CA (Required)

Ability to Relocate:

• Santa Clarita, CA: Relocate before starting work (Required)

Work Location: In person