Systems Specialist

Asphalt Green is looking to hire a Systems Specialist to join our IT Data Team. You will play a pivotal role in ensuring the smooth operation of our Salesforce environment, supporting over 200 end users. Your primary responsibility will be to serve as a liaison between the IT department and various program and service departments, understanding and documenting issues, conducting training, and ensuring quality assurance for new functionality. The ideal candidate will be a problem-solver, empathetic, and committed to delivering excellence in customer service and technical support.

We are a not-for-profit sports and fitness organization committed to enriching lives and fostering community through sports, fitness, and play. We value excellence, innovation, and community in all our endeavors. See www.asphaltgreen.org for more information on who we are.

Note: Asphalt Green follows a hybrid work schedule with 3 days on site.

Key Responsibilities

• Understand Asphalt Green’s technology systems landscape.
• Act as the first line of support for end-users, addressing complex system tasks and procedures.
• Understand and document user issues, ensuring effective communication and resolution.
• Conduct training sessions for new employees and on new functionality.
• Develop, refine, and manage end-user documentation, both through original content creation and aggregating existing policies and SOPs.
• Ensure thorough testing and quality assurance of new functionalities before their release.
• Collaborate closely with the Senior Salesforce Administrator and Database Administrator on various projects.
• Assist in the declarative configuration of Asphalt Green’s Salesforce environment, including custom object metadata, page layouts, validation rules, and security settings.

Qualifications

• Minimum of two years of experience in a support or customer service role.
• Experience as an end user of Salesforce plus familiarity with Traction Rec or NPSP.
• Understanding of Salesforce’s declarative configuration and security mechanisms.
• Proficiency in word processing and documentation tools.
• Salesforce Administrator certification or willingness to pursue training and certification.

Skills

• Excellent communication and problem-solving skills.
• High level of empathy and a customer-focused attitude.
• Ability to work effectively in both team and independent settings.
• Adaptable and comfortable with a hybrid work schedule.