Senior Field Service Specialist

Company Description

Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley-based startup that has more than doubled in size every year since our founding. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal has been deployed at scale with the top retailers in the world. We are looking for smart, creative, and passionate people who love to learn, enjoy thinking critically, share our values, and want to build a great and enduring company.

We have built the next-generation operating system for brick & mortar retail. This OS leverages shelf-mounted cameras that constantly measure the state of the retailers’ shelves and uses that information to order quicker and smarter, to planogram better, and to schedule, direct, train and manage staff. We have proven this with major retailers around the world.

Job Description

We are currently expanding our field operations team throughout North America and are looking for a part-time Field Service Specialist! This position would be responsible for the regular maintenance and upkeep of our technology which is currently deployed throughout multiple retail stores in your geographic area. Additionally, as new stores deploy our technology, assistance with new installations or other special projects may also be required. Depending on the scope/size of your geographic region, overnight travel may be required but should be limited. Training would be provided.

We’re looking for people who think critically, communicate effectively, and love to be hands-on.

Responsibilities

• To be the face of Focal Systems and meet the expectations of our valued customers.

• Install, repair, and maintain the technology deployed within the retail stores in your specific geographic region.

• Troubleshoot any issues using the training, tools and equipment provided.

• Escalation of new issues to the appropriate internal support teams.

• Occasional travel to local storage facilities as required to collect or return tools/equipment.

• Properly maintain and protect company-provided tools and equipment.

• Able to work independently and offer assistance if required to fellow field specialists.

• Adhere to all applicable Health & Safety Policies.

• Support our internal teams (hardware/software) by assisting in occasional software feature testing or the testing of new hardware solutions.

Requirement

• Flexible with your schedule, including nights and weekends as required.

• Must have a valid driver's license and access to reliable transportation, to and from work.

• Must possess a functional modern smartphone (Android/iPhone) with a web browser such as Chrome or Safari installed.

• Ability to work with minimal supervision in a fast-paced environment.

• Must have consistent availability and reliability.

• Must be able to communicate effectively.

• Must have access to reliable transportation, to and from work.

• Must be able to lift and carry up to 50 pounds.

• Must be able to safely use a step ladder as needed.

• Must be comfortable utilizing Technology (i.e. smartphones and other handheld devices).

• Must possess strong time management and interpersonal abilities.

• Must be detail-oriented and ensure accuracy in your work.

• Must maintain quality standards that meet and/or exceed expectations.

Why Focal Systems

Strong Mission and Values

We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception.

Exceptional Team

We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art.

Outstanding Partners

We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors, and partners to support & advise us in our endeavors.

Benefits

• Competitive Compensation

• Paid Training and Paid Time Off

• Internal Career Advancement Opportunities

• Tools Provided

Job Type: Part-time

Pay: $26.00 per hour

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Night shift

Experience:

• Technical support: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Multiple locations