Systems Analyst

The position is responsible for the design, development and support of NextGen based electronic health record (EHR) workflows, templates, and related SQL code. Responsible for programming on specific application subsets of the company's application portfolio, participating in all phases of the development and maintenance life cycle, throughout the agency, and utilizing various customer technology platforms. Interacts with the system end-users and troubleshoots problems to provide a high level of user satisfaction.

Primary duties may include, but are not limited to:

- Supports the NextGen Enterprise EHR and NextGen Enterprise PM (EHR/EPM) implementation process, including build, testing, training, and go live of the EHR system.

- Develop NextGen EHR templates and documents based on specifications

- Perform complex analysis and troubleshooting in support of various EHR technical processes and SQL coding. Maintains active relationships with clinical team to determine business requirements and leads requirements gathering meetings.

- Identifying solutions to non-standard requests and problems. Solving moderately complex application related problems. Analyzing technology solutions options and provides feedback to appropriate parties.

- Assists management in establishing reporting requirements and develop reports from the NextGen database. Facilitates group sessions as needed to elicit complex information on requirements clarification, design sessions, code reviews and troubleshooting issues.

- Works with Haymarket clinical and treatment staff to evaluate current processes and implement technology solutions to reduce costs and improve staff efficiency and patient care. Develops and defines application scope and objectives.

- SQL Code updates, stored procedures, and performs technical design reviews and code reviews. Develops and maintains cheat sheets, job aids, technical documents and training guides. Prepares technical and/or functional specifications.

- Ensures unit test is completed and meets the test plan requirements, system testing is completed, and system is implemented according to plan. Test / peer review completed NextGen templates, NextGen documents, triggers, and code that is ready for production / client release.

- Owns the change request process and may coordinate with other teams as necessary. Support production release after hours as needed.

- Responds to end user inquiries concerning NextGen operation and diagnoses software, and operator problems.

- Assesses current status and supports data information planning.

- Application support services for NextGen EMR. Supports the implementation and continued operation of NextGen EHR/EPM and related health care technologies. Troubleshooting service requests.

- Maintains technical development environment. Monitor data integrity in the EHR reconcile incoming data with lab orders sent through LabCorp and correct errors, open tickets.

- Coordinates on-call support and ensures effective monitoring of system.

- Mentors others and may lead multiple or small to medium sized projects.

- Handle helpdesk tickets related to EHR and other IT related issues. ConnectWise experience is a plus.

- Additional duties as assigned by Director of IT.

Qualifications

- Requires BA/BS degree in related field or technical institute training.

- 5 or more years related experience; multi-platform experience; Expert level experience with business and technical applications, or any combination of education and experience, which would provide an equivalent background.

- Experience working with EHR/EPM, Nextgen preferred. Minimum of 2 years NextGen related experience preferred, specific experience with EHR Template Editor and Document Builder.

- Strong experience with HL7, SQL Server, .Net and Crystal Reports preferred.

- Knowledge of Electronic Health Records Systems, Health Care Specific Data Interface standards, and health information exchange technologies a big plus.

- Incumbent should also have the ability to mentor others, lead multiple small projects and provide troubleshooting support. Multi-dimensional required. Multi database and/or multi language preferred.