Systems Administrator - Supports Emergency Services

The City of Valdez is accepting applications for a full-time Emergency ServicesSystems Administrator to support the technology for the Fire, Police and Public Safety departments.
Under direct supervision of the IT Director, this position is responsible for providing technical system support and maintenance to the City of Valdez E911 call-taking system, computer-aided dispatch system, E911 mapping systems, recording system; its components, networks, and servers; and to the public safety radio system.
Minimum Qualifications:
2-year related degree with two (2) years of related experience OR Bachelor's Degree from an accredited college or university in Computer Science, Information Systems, Public Administration, Management, Business, Engineering, Communications, Project Management, or other relevant fields with some related experience. Must pass CJIS background.
This position is NOT grant funded. 911 dispatching, law enforcement, and/or fire experience are preferred. LTE Cellular deployment and P25 Radio Systems knowledge is highly preferred.
Must have a high level of oral and written skills as well as strong interpersonal skills. Ability to receive an Alaska Driver's License within 30 days of employment is required. Position must be able to obtain and maintain CJIS certification and a TWIC. Position is subject to background check.
This is a fully benefited, FLSA-Exempt position working a minimum of 40 hours per week. The City of Valdez offers a competitive pay, incentive, and benefit package to include:

• Annual salary of $95,438 - $129,496 DOE, licenses, and certifications
• 12.5 paid holidays
• Approximately 24 days of annual personal leave accrual for employees with less than 2 years of service with City of Valdez
• Affordable, excellent health insurance with 90/10 coverage and low deductibles
• Member of the State of Alaska Public Employees Retirement System
• Optional 457 deferred compensation plan
• City matching 401(b) plan with enrollment in 457 plan
• Tuition reimbursement
• Relocation expense reimbursement
• Advanced training opportunities

Position is open until filled; review of applicants begins February 20, 2024.
To learn more about working for the City of Valdez, visit https://valdez.attract.neogov.com/.
Surrounded by the beautiful Chugach mountains, Valdez offers world class fishing and skiing, hiking, ice climbing, snow machining, and a myriad of other recreational options. Mountains and coastal living meet in Valdez with easy access to the mountains of Thompson Pass and the pristine waters of Prince William Sound. Valdez is home to about 4,000 permanent residents with a year-round tourism industry and a substantial population increase in the summer months due to seasonal workers and tourism. Come live where you work and play where you live.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provide technical support and coordination in the installation and ongoing maintenance of the E911 system, including circuits, call answering equipment, call transfer equipment, ANI/ALI functionality, E911 telecommunications systems, visual call information and storage devices, recording equipment, PSAP backup power systems, consoles, connectivity interfaces, network clocks, and related E911 functionality. Provide a single point of contact for all configuration and general support issues for the division's computer-aided dispatch (CAD) software with a primary focus on CAD applications and CAD Interfaces.
• Provide technical support to the upgrade and maintain hardware and software infrastructure affecting the Public Safety Radio System and related network connectivity in the Public Safety Communications Center. Test and maintain communications IT processes and systems. Solve multiple technical IT problems. Identify and address system and customer operational issues. Complete strategic preventative maintenance plans and schedules. Network internally across business centers and with external customers. Serve as a subject matter expert on the ALMR Communications System. Coordinate the purchase, installation, and maintenance of City department subscriber units and accessories.
• Support the development of technical and operational procedures and policies; design system performance data collection processes; implement performance measures and benchmarks and conduct quality assurance on the radio system and related technology components utilized in the Public Safety Communications Center. Coordinate short and long-term lifecycle planning to optimize readiness that meets existing needs and develop alternatives and new methods to improve the performance of communications technology systems to meet emerging trends and future operational requirements.
• Maintain an inventory of 911 Center technology and radio system user/subscriber equipment and certify its use on the system. Act as liaison with State governmental and private communications organizations and promote interoperability between internal agencies and outside systems.
• Work closely with the Systems Administrator and the Network Administrator on PD software, hardware, and communication needs.
• Technology CJIS City Compliance Assessment
• 911 Dispatch equipment management
  1. Inform 911
  2. 911 VOIP System
• Emergency, PD Fire Radio systems management
• PD Body and Camera System Support
• PD File Retention Management
• Works with State, Homeland Security, and AMLR
• Conducts random and special case reviews to measure compliance to standards.
• Remains current in comprehensive training principles, procedures, and presentation techniques; researches and assess new training techniques and programs; coordinates training resources and provides updates to materials as needed.
• Works with Emergency Manger on emergency commutations flow and support
• Project lead on major upgrades such as dispatch phone and radio replacements.
• Attend State, Federal, 911 Information Security conferences.
• Co-Support with Systems and Network Admin
  1. Security Cameras
  2. Radio System
  3. Phone System
  4. PD Servers
• Develop strategies to improve the City's security posture.
• Lead and inspire multiple teams responsible for cybersecurity operations, engineering, and architecture with personal accountability for an effective, nimble, and scalable technical cybersecurity control environment.
• Foster collaborative working relationships with security stakeholders across the city (IT, operations, departments, risk management, and internal audit)
• Prepare and present accurate and timely information in response to audits and regulatory exams; institute a proactive culture to align activities and measurement with internal policy and regulatory requirements.
• Oversee management of cybersecurity tools, contracts, documentation, standards, and processes to ensure an operating environment that is sound, sustainable, and compliant with city, state, and federal policies and requirements.

KNOWLEDGE, SKILLS AND OTHER CHARACTERISTICS:

Knowledge of:

• City and Department policies and procedures.
• Current practices and principals involved in the implementation, maintenance, and repair of technology systems.
• General knowledge of computer operations, confidentiality, and security.
• Information technology troubleshooting techniques.
• Office operations and standard office equipment.

Skill in:

• Utilizing personal computers and a variety of software applications including current Microsoft Office applications.
• MS Certified Systems Engineer preferred.
• Business continuity and disaster recovery
• Providing user support and responding to user inquiries.
• Good interpersonal skills and a team player.
• Ability to manage multiple tasks and priorities in a fast paced and changing environment.
• Work independently with little direction and general guidance.
• Plan and organize work while meeting schedules and timelines.
• Excellent written and oral communication skills.
• Communicating well with others, both orally and in writing, using both technical and non-technical language.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

This position may be required to work outside the standard work hours and may be assigned to evening or weekend schedules. Work is performed in an office environment and requires extensive use of computer systems. Work may be performed outside upon occasion. Must be able to lift 55 lbs. Travel to other departments within the city for troubleshooting and training on computer related applications and equipment is required.

MINIMUM QUALIFICATIONS:

Minimum of 2-year related degree with two (2) years of related experience OR Bachelor's Degree from an accredited college or university in Computer Science, Information Systems, Public Administration, Management, Business, Engineering, Communications, Project Management, or other relevant fields with some related experience.

Must have a high level of oral and written skills as well as strong interpersonal skills. Ability to receive an Alaska Driver's License within 30 days of employment is required. Position must be able to obtain and maintain CJIS certification and a TWIC. Position is subject to background check.

Preferred Qualifications:

Preferred Qualifications: Prefer six (6) years of recent experience in E911 systems technology and/or public safety radio communications technology, radio and information technology networks and systems, and E911 call-taking systems and/or computer-aided dispatch systems. Law enforcement and or emergency service background preferred. Prior experience with local government information systems is desirable.

Employment Type: Exempt-Salary