Systems Administrator (I.T. Managed Service Provider)

Who We Are:

Data Evolution is a growing premier Managed Service Provider in New England. We are an established family-oriented company that has been in business for over 20 years. We value our employees and strive to provide a culture of work/life balance. We work closely with our clients in the Life Sciences industry to provide high-touch, white glove service. We support each other in living our core values of Commitment, Respect, Professionalism, Diligence and Team. We are an exciting driven IT company who invests in the long-term success of our employees, and we’re looking for IT Gurus like you to join our team!

The Role:

The Systems Administrator will function as a member of our Client Engagement Teams. They are typically assigned 3-6 clients, which they will make scheduled site visits for the purpose of providing direct end-user and systems administration support. This role requires travel to client locations Monday through Friday.

Responsibilities:

• Scheduled travel to our client’s sites to perform direct end-user support and site systems administration.
• Communicate with other members of their assigned Client Engagement Teams to convey client infrastructure needs, project needs, client feedback or Systems Engineering needs.
• Communicate with client’s Point of Contact to report status on ongoing issues, task and ticket completion or continuance that is relevant to that site at the completion of the visit.
• Provide timely updates to assigned tickets in our ConnectWise PSA system.
• Provide ticket time entries at the time of service and in conformance with published ticket and time SOPs.
• Update clients site documentation with any changes made or to check and ensure accuracy of documentation.
• Participate in companies “on-call” rotation, conforming to SOPs for that process.
• Manage assigned client(s) when needed.
• Assist in Remote Support during unscheduled time.
• Any other duties as assigned.

Requirements:

• Passion for technology along with the ability and desire to learn about new technology.
• Solid client communication ability, in person and electronic.
• Strong knowledge of Microsoft Active Directory and operating systems
• Strong knowledge of Microsoft Office 365 and Office applications.
• Strong PC and network\internet troubleshooting skills.
• Strong attention to detail, strong follow through and follow up on tasks and tickets.
• MAC OSX knowledge or willingness to learn.
• 2+ years of direct experience or Degree and\or Certifications like Network+, Microsoft MCP is preferred.

Why Work for Us:

At Data Evolution, our mission is to be the best IT solution provider for the biotech and medical device verticals in the Boston area. We are a family-oriented company that appreciates our employees. We offer the opportunity for career development and great benefits including but not limited to: generous base salary, competitive bonus & on call pay, health, dental, and vision, 401K contributions, 75% HRA contribution toward health care costs, company paid life insurance, long- and short-term disability, company provided cell phone, identity theft protection, pet insurance, 3 weeks’ vacation & your birthday off, 6 company holidays, 3 floating holidays annually, and some great perks!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Parental leave
• Vision insurance

Compensation package:

• Bonus opportunities
• Yearly pay

Experience level:

• 3 years

Schedule:

• Monday to Friday
• On call

Application Question(s):

• Are you able to travel to client sites Monday to Friday?

Experience:

• VMWare: 1 year (Required)
• Active Directory: 2 years (Required)
• Azure: 2 years (Preferred)
• Microsoft Office 365: 2 years (Required)

Work Location: On the road