Systems Administrator

Systems Administrator

Springfield MA

*Bilingual Candidates Encouraged to Apply

*EOE M/F/D/V

*Union/Non-Union

Why Work for Gandara:

Explore the career pathways in Behavioral Health, Substance Use and Recovery, Community Based Clinical services, Adolescent and Family services, Adult Residential, Maintenance and Administration! Whether that is in an entry level or leadership role, Gandara will provide the tools and resources to better enhance your career growth. The opportunities are presented with the ability to transition your skills and experience in meeting the organizations mission. There is grand landscape of opportunities that supports the community we serve, so Join the Gándara team today!

Benefits:

• Retirement Plan 403(b)
• Health, Dental, Vision, Pet and Life Insurance
• Paid vacations
• Paid holidays
• 8 discretionary days
• Mileage Reimbursement

Job Title: Systems Administrator

Work Location: Springfield, MA

Job Summary:

Investigates and resolves software and hardware problems of IT customers; supports IT network, voice, and server infrastructure.

Duties and Responsibilities:

• Answer, evaluate, and prioritize incoming telephone, voicemail, email, and in-person requests for assistance from customers experiencing problems with hardware, software, networking, and other computer-related technologies.
• Install, configure, upgrade, maintain, and operate all servers in conjunction with supervisor.
• Oversee organization’s backup, disaster recovery, and IT continuity of operation plans.
• Handle problem recognition, research, isolation, resolution and follow-up for customer problems.
• Assist Help Desk Technicians in resolving their support tickets, when needed.
• Travel to customer sites to assist with on-site troubleshooting, training, or other needs, when appropriate.
• Consult with supervisor to develop a plan of action when no resolution to a problem can be reached within a reasonable period of time, or when an issue is particularly resource intensive, bears significant risk, or requires actions outside the technician’s realm of responsibility.
• Call software and hardware vendors to request service regarding defective products or to request technical assistance, as needed.
• Test software and hardware to evaluate ease of use and whether products will aid customers in performing work.
• Write software and hardware evaluations and recommendations for supervisor review.
• Work with supervisor and other team members to implement organization-wide deployments of new hardware and software.
• Create or adapt training manuals and procedures, both for IT staff and non-technical end-users. Develop training materials such as exercises, visual displays, and handouts.
• Train users on software and hardware on-site or in a classroom.

Minimum Qualifications:

• College degree in a related field, and/or 3 years of experience supporting Windows servers.
• Bilingual English/Spanish is preferable.

The Gándara Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training