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Form of workAre you a passionate Systems Administrator with excellent customer service skills and amazing problem-solving abilities? Are you able to visualize a situation and think abstractly to solve problems and exceed customer expectations? If so, AMERICAN SYSTEMS wants you to join our team as our next Systems Administrator II in Chantilly, VA!
As a Systems Administrator II you will: Participate in processes throughout all phases of the ITIL Service Lifecycle, including submitting Change Requests Provide Tier II support for Windows servers, workstations, file & print servers, system files & documentation, and ensure optimal Information System performance. Determine the best solution based on the details/issues provided by customers. Follow-up with customers, provide feedback, and see problems through to resolution.
Be a part of an empowered accountability culture where each employee-owner has a meaningful stake in the future success and growth of the company. Receive a robust benefits package that includes Employee Stock Ownership Plan. A week in the life of a Systems Administrator II: Installing/uninstalling/configuring computer systems and network hardware components including printers, routers, switches, and other peripheral devices.
Maintaining/troubleshooting customer Windows servers and workstations, both on-site and remotely. Performing Windows System Administrative support such as adding and removing users, performing backups, installing software, and monitoring systems. Performing remote troubleshooting through diagnostic techniques and questions.
Properly escalating unresolved queries to the next level of support. Tracking, routing, and redirecting problems to correct resources. Learning fundamental operations of commonly used software and hardware equipment.
Writing and editing and following Standard Operating Procedures (SOPs). Accurately logging all tickets using the defined tracking software. Ensuring proper incident and request recording, documentation, and closure.
Coordinating and administrating day-to-day tasks and ensuring quality and productivity standards are maintained while meeting customer schedules. Utilizing excellent customer service skills and exceeding customer expectations.Active TOP SECRET Clearance with SCI/SAP eligibility - adjudicated within the last 6 years. 2+ years of experience in a Systems Administrator role DoD 8570 IAT Level II Certification (e.g., Security+ CE, CCNA-Security, CySA+, GICSP, GSEC, CND, or SSCP) Acquiring DoD 8570 Computing Environment certifications within 6 months of hire (e.g., MS MDAA, MS Azure certifications, etc.) Experience with deploying workstation images and thin/zero clients.
Knowledge of Office 2010/2016 and Windows 2008/2012/2016 Servers. Working knowledge of Microsoft Exchange 2010, vSphere, Horizon View, data backups, and antivirus. Foundational knowledge of networks.
Ability to utilize Microsoft Office applications for support, reporting and documentation. Excellent oral and written communication skills. Ability to work with or without direct supervision.
Ability, on occasion, to provide customer support outside normal duty hours. Must be open to 10% annual travel and possess a valid US driver's license. Willing to submit to a random CI polygraph.
Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.
Company Awards: Forbes National Best Midsize Companies Energage National Best Workplaces, National Washington Post Best Workplaces Veteran Hiring Awards: GOLD AWARD by U.S. Department of Labor HIRE Vets Medallion Program TOP 10 MILITARY FRIENDLY EMPLOYER by MilitaryFriendly.com BEST FOR VETS EMPLOYER by Military Times AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary/hourly range for this position is $100,000-$120,000.
Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.Active TOP SECRET Clearance with SCI/SAP eligibility - adjudicated within the last 6 years. 2+ years of experience in a Systems Administrator role DoD 8570 IAT Level II Certification (e.g., Security+ CE, CCNA-Security, CySA+, GICSP, GSEC, CND, or SSCP) Acquiring DoD 8570 Computing Environment certifications within 6 months of hire (e.g., MS MDAA, MS Azure certifications, etc.) Experience with deploying workstation images and thin/zero clients.
Knowledge of Office 2010/2016 and Windows 2008/2012/2016 Servers. Working knowledge of Microsoft Exchange 2010, vSphere, Horizon View, data backups, and antivirus. Foundational knowledge of networks.
Ability to utilize Microsoft Office applications for support, reporting and documentation. Excellent oral and written communication skills. Ability to work with or without direct supervision.
Ability, on occasion, to provide customer support outside normal duty hours. Must be open to 10% annual travel and possess a valid US driver's license. Willing to submit to a random CI polygraph.
Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.
Company Awards: Forbes National Best Midsize Companies Energage National Best Workplaces, National Washington Post Best Workplaces Veteran Hiring Awards: GOLD AWARD by U.S. Department of Labor HIRE Vets Medallion Program TOP 10 MILITARY FRIENDLY EMPLOYER by MilitaryFriendly.com BEST FOR VETS EMPLOYER by Military Times AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary/hourly range for this position is $100,000-$120,000.
Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.
