Systems Administrator

JOB SUMMARY
Act as subject matter expert for assigned products, providing support for client operations, ongoing development, and maintenance activities. Works to ensure that product service levels are met, research and documents bugs, and coordinates the execution and validation of product upgrades and environment maintenance.
ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES

• Coordinates product activities across architecture, engineering, support, development, and the client (as appropriate) to ensure service levels are met.
• Coordinates and drives compliance with change control policies and processes across all products.
• Participates in product maintenance activities.
• Provides production support for internal and client use of the product.
• Facilitates client case management across functional teams for product.
• Interacts with Business Analysts during the software build or configuration and testing process.
• Performs technical application configuration and configure /run reports at user request, Research product behavior.
• Designs and/or executes unit, system, and integration test plans for new developments/releases/reports.
• Maintains technical documentation based on standard operating procedures in support of the assigned application and/or client account.
• Identifies the common causes of defects, prioritize them, and systematically remove them.
• Reviews and coordinates feedback on program team documentation (e.g., market requirements documents).
• Gathers and reviews functional requirements from the client; Documents functional defects and obtains clarification to better understand the scope and the problem • Proposes solutions to client requirements/problems.
• Leverages content and deliverables from blueprints and solution store to minimize turnaround time.
• Participates in weekly calls with client to provide updates on deliverables, communicates risks, issues and client participation needed to deploy the solution to production environments.
• Participates in 24/7 production On-call support for the assigned application.
• Understands and can interpret HL7 message structure and format, can troubleshoot HL7 interface errors, and can recommend HL7 mapping changes.
• Understands other system integration methods such as APIs.
• Experience with the following software and systems preferred:
  • Active Directory
  • Veeam
  • VMware
  • Watch Directory and sFTP processes
  • Microsoft Azure
  • AWS
  • Microsoft Exchange Citrix
  • LDAP
  • PDQ

JOB REQUIREMENTS
Education Level: Bachelor's Degree Preferred
Experience: 2-4 years relevant work experience Preferred
Additional Work Experience: 2-5 years - practical experience in technical support, analysis, project management, or related functions. Required.
Licenses/Certifications: Compliance with L1 internal certification program. Required.
Knowledge, Skills, and Abilities:

• Familiarity with the healthcare industry in general.
• Software support experience demonstrating troubleshooting / analytical skills.
• Software development life cycle.
• Project Management.
• Configuring and using one or more applications or components.