Systems Administrator

Summary

UFS empowers community banks and our people to thrive – together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. As part of a diverse and skilled Managed Services team, you will be tasked customer-facing technical generalist. This position works under the leadership of the Managed Services Manager and in collaboration with other teammates across the company.

Knowledge and Skills

• A qualified individual will possess the following:
• An in-depth understanding of support tools, techniques, and how technology is used to provide services
• Strong analytical, creative problem-solving, and troubleshooting abilities
• Take ownership of customers issues and follow problems through to resolution
• Advanced understanding of operating systems, business applications, printing systems, and network systems
• High level of integrity
• Ability to work with self-direction and motivation
• Ability to collaborate, communicate and build consensus across the team
• Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together

Essential Duties and Responsibilities

• Design, configure, deploy, and maintain applications, servers, storage, and network solutions
• Application subject matter expert
• Technical lead for internal and customer facing projects
• Escalation point for desktop and helpdesk support efforts
• Participate in assessments, project planning, and customer meetings
• Research upcoming products, service protocols, and standards in support of systems software procurement and development efforts.
• Maintain and update documentation
• Participate in rapid response to system outages
• Troubleshoot and resolve issues for backups, remote access, and connectivity
• Other duties as assigned

Education and/or Experience

• 3+ years working with Windows servers
• 2+ years’ experience working with RMM tools
• 5+ years IT support experience desired
• 3+ years demonstrating best-in-class customer service
• Demonstrated willingness and acceptance of change
• Understanding of three or more of the following technologies: Hyper-V, VMware, Endpoint Management, Active Directory, RDS, Exchange or Microsoft 365, RSA/2FA/Etc

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

• Typical office environment
• 24/7 On-call rotation responsibilities

Who is UFS?

UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.

Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.

Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.

We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way. You might find us out on the patio playing cornhole or playing games during our virtual family fun nights.

Benefits

• Health, Dental & Vision Insurance; eligible Day 1 of Employment
• 401k Match of 100% up to 6% of your Salary
• Paid Holidays
• Vacation & Sick Time
• Volunteer Time Off
• Opportunities for Advancement
• Gym Membership Reimbursement Program
• Wellness Program to lower your Monthly Premium
• Child Fundraiser Donation Program
• Matching Gifts Program
• Employer Paid Premium for Life Insurance
• Short/Long-Term Disability Coverage
• Flexible Spending Healthcare Accounts
• Employee Referral Benefits
• Fun Employee Events - Lunch & Learns, Celebrations, Summer Events
• Robust Leadership Development Program
• Employee Assistance Program

The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.