Systems Admin Ii - Phoenix, Arizona

At Integris we believe in spoiling our clients. That begins with our dedication to hire and cultivate the most talented individuals in the industry. Our people are exceptional, resourceful and thrive in collaborative environments, but more importantly – built to the core to wow our clients and coworkers as to how helpful we can be. Cool tech, green tech, cool offices, electric cars, basketball, ping pong, regular office meals/outings, and amazing team members are some of the perks our rock stars enjoy. Sweating the small stuff, obsessing about your reputation, teamwork, attention to detail, professional, personable, excellent communications, giving, positive personality, smart and awesome is what we look for in return. If this is the sort of culture you look for in an organization, we want you as a part of our team.

We Take Care of Our People

“People First” is a core value at Integris. We believe in fostering a balanced, equitable workplace with a focus on professional development for all employees. As a member of the team, you will be eligible for a competitive, comprehensive benefits package and opportunities for personal and professional growth, including:

• 60% of medical coverage paid for including a portion of premiums for dependents
• 401K matching
• Automatic 4 weeks of PTO
• Birthdays off, parental leave options, volunteer time
• Dental
• Vision
• Short-term disability
• $50,000 life insurance policy
• 8 paid holidays & 1 floating holiday
• LinkedIn Learning courses
• Lunch & Learns
• Funded professional development opportunities

SUMMARY:

This role is an intermediate to expert level Systems Administrator position that supports the company mission by delivering the highest level of customer service and support through the quick resolution of Tier 1, 2 and 3 technical issues for our clients. Additionally, the role acts as a primary technician demonstrating full technical ownership of a specific set of clients.

JOB DUTIES, FUNCTIONS AND COMPENTENCIES:

• Promptly answer incoming telephone calls to triage and dispatch service tickets as necessary.
• Communicate well with clients as required: keep them informed of incident progress; notify them of impending changes or agreed outages; document all results.
• Troubleshoot and resolve Tier 1, 2, and 3 technical issues involving any of the following:

1. New user setups
2. New PC deployments
3. Microsoft desktop OS
4. Microsoft Office suite
5. Mac OS
6. Anti-Virus, Malware
7. Peripherals – Monitors, printers, multi-function scanner/printers, mouse, keyboard
8. Password changes (multi-platform)
9. VPN and Remote Desktop
10. Wi-Fi and wireless connectivity
11. WAN and LAN connectivity (routers, firewalls, switching)
12. Active Directory (user creation, deactivation and Group Policy)
13. Business telecom
14. Line of Business application
15. Multi-Factor Authentication
16. AWS and Azure cloud
17. Virtualization (VMware and Hyper-V)
18. Client regulation and auditing

• Ability to deploy technology solutions involving the following:

1. VPN and Remote Desktop
2. Wi-Fi and wireless connectivity
3. WAN and LAN connectivity (routers, firewalls, switching)
4. Active Directory (user creation, deactivation and Group Policy)
5. Business telecom
6. Line of Business application
7. Multi-Factor Authentication
8. AWS and Azure cloud
9. Virtualization (VMware and Hyper-V)
10. Client regulation and auditing

• Assist with onsite client support as necessary.
• Serve as the primary technician for assigned clients by:

1. Documenting the network infrastructure
2. Communicating changes, updates, and new processes to the team
3. Playing a leading role in technology recommendations to clients
4. Preparing MBR paperwork and actively participating in meetings that drive client success
5. Performing proactive maintenance reviews ensuring core infrastructure stability

• Participate in the on-call rotation for after-hours support as necessary.
• Improve technical proficiency via courses, exams, certifications, and through development of expertise with Integris specific technologies.

JOB QUALIFICATIONS/EDUCATION/EXPERIENCE REQUIREMENTS:

• Job Qualifications:

1. Honest, dependable and full of integrity
2. Possess a genuine desire to help others
3. Take ownership of all tasks and commit to high quality results
4. A track record of self-improvement and continuous learning through the obtainment of IT certifications
5. Ability to seamlessly adapt to changes quickly
6. Great sense of humor
7. Interpersonal skills: telephone skills, communication skills, active listening and customer-care
8. Organizational and project implementation skills
9. Typing, writing and presentation skills
10. Professional attitude and appearance
11. Positive attitude
12. Ability to maintain the highest levels of performance when working remotely
13. Achieve 90-95% customer satisfaction ratings on resolved tickets
14. Consistently have at least 75% utilization percentage
15. Enter time on the same day 99% of the time, with comprehensive notes
16. Service-level agreement guidelines are met 80% of the time
17. Satisfactory results from team peer reviews
18. Complete a development/growth activity at least annually (certification, education, Integris tools and technologies expertise etc.)
19. Assigned clients’ network topology and other details are documented thoroughly in ITGlue
20. Complete MBR paperwork on-time
21. Attend all required MBR meetings